25 Chapter Business Correspondence Flashcards
Define letter.
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Q.2 What are the types of letters.
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Letters
Letters
Letters
If we want to say anything to a person but cannot say due to the hindrance of distance then we write the message on paper and sends him the message written on paper is called a letter.
There are following three types of letters.
Kinds of Letters
13
nS.
Personal
Business
Official
State the characteristics or qualities of business letters.
i) Simple langnage
(ii) Correctness
(i) Conciseness
(iv) Cohesiveness
(v) Creates a favourable impression
(vi) Courtesy
(vili) Positive manners
(vii) Effective (ix) Arrangement
(x) A good start
Q.4
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Write the necessary parts of business letters.
Q.5
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Write the unnecessary parts of business letters.
Q.6
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(i). Heading
(ii) Date
(iii) Inside address
(iV) Salutation
(v) Body of letter (vii) Signature
(vi) Complementary close
(i) Perference No.
(ii) Attention line
(iTi) Subject line
(iv) Identification line
(v) Enclosure
(vi) Carbon copy
(vii) Post script
What is meant by order letter.
0.7
Letters containing orders for certain goods are called order letters. Order letters must contain the kind, quantity, quality, price of the goods, the terms of payment and the time of delivery, etc.
What type of information is provided in quotation letter:
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576
0.8
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The seller provides following information in a quotation letter:
i Quality of goods (ii) Price of goods (in) Mode of transportation (iv) Mode of payment
(v) Expenses on packing of goods (vi) Time required for delivery of goods
Define adjustment letter.
Write down the characteristics of adjustment letter,
Q.9
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Q.10
An adjustment letter is a reply to a complaint (claim) letter: Complaints or claims should not be discouraged, otherwise, it is a risk of losing customers.
The characteristies of an adjustment letter are as under:
® This letter should be written immediately on the
receipt of complaint letter.
(ii)
This letter should be written in a positive manner for providing satisfaction to customer.
ii) If the complaint of customer is justify then the seller should apology in the letter.
What is meant by circular letter.
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Q.11
A circular letter is written and sent to a number of persons engaged in business. The nature and pattern of this letter is like an announcement to convey some definite message or information to the correspondents.
Define personal letters and list out their kinds.
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Q.12
The letters which are sent or received for personal or domestic matters, called personal letters. (e.g.,) letters written to relatives and friends etc. There are two types of personal letters.
1) Routine letters
(ii) Formal letters
Define business letters.
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Q.13
The letters which are written by businessmen to each other to settle their matters, called business letters.
What is the function of postscript in a letter.
Sometimes, an extra message is added to the end of letter. It may be something important or personal
postscript.
comment by writing PS above the first line of
Define job application.
0.15
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Job applications are commonly invited for the posts that fall vacant in a business or Government Office through advertisements.
What is meant by Business Correspondence.
0.16
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The businessmen write letters to each other to settle their business matters. The act of writing these letters is called business correspondence.
What is meant by body of business letter.
Write down four kinds of business letters.
In this part of letter, the objective or purpose of writing letter explained. Body of letter is divided into different paragraphs and each paragraph should contain single thought.
2.18
Ins.
Business letter can be of the following kinds:
(i) Inquiry letter (ii) Quotation letter (iii) Claim letter (iv) Circular letter
0.17 What is meant by official letter.
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The letters written by government & its offices or departments to each other or other people are called official letters.
