2.4.a. Quiz IT Balanced Score Card (Doshi) Flashcards
The purpose of IT balanced scorecard is to evaluate and monitor performance indicators other than:
A. financial performance.
B. customer satisfaction.
C. internal processes.
D. innovation capacity.
A. financial performance
The IT BSC considers factor such as customer satisfaction, innovation capacity and internal processes. Financial performance are not part of IT balanced score card.
Following is the pre-requisite before implementing an IT balanced scorecard:
A. existence of effective and efficient IT services.
B. define key performance indicators.
C. IT projects should add value to the business.
D. IT expenses within allotted budget
B. Define key performance indicators.
For measuring the performance of IT services, it is required to define the key performance area along with benchmark or expected performance level. Other choices are the objective of IT balanced score card.
IS Auditor observed lack of senior management’s involvement in IT strategy planning. The MOST likely risk is:
A. a lack of investment in technology.
B. absence of structured methodology for IT security.
C. absence of IT alignment with business objectives.
D. an absence of control over outsourced vendors..
C. absence of IT alignment with business objectives.
Major risk can be absence of IT alignment with business objectives. A steering committee should exist to ensure that the IT strategies support the organization’s goals.
Which of the following is the PRIMARY objective of an IT performance measurement process?
A. To reduce error.
B. To obtain performance data.
C. To finalize the requirement baseline.
D. To improve performance.
D. To improve performance.
Prime objective for IT measurement process is to optimize the performance of IT services. An IT performance measurement process can be used to optimize performance, measure and manage products/services, assure accountability, and make budget decisions. Other options are aspects of performance measurement but not prime objective
The IT balanced scorecard is a business governance tool intended to monitor IT performance evaluation indicators other than:
A. financial results.
B. customer satisfaction.
C. internal process efficiency.
D. innovation capacity.
A. financial results.?
Before implementing an IT balanced scorecard, an organization must:
A. deliver effective and efficient services.
B. define key performance indicators.
C. provide business value to IT projects.
D. ensure IT expenses within budget
B. define key performance indicators.?
3) The MOST likely effect of the lack of senior management commitment to IT strategic planning is:
A. a lack of investment in technology.
B. a lack of a methodology for systems development.
C. the technology not aligning with the organization’s objectives.
D. an absence of control over technology contracts.
C. the technology not aligning with the organization’s objectives. ?
