2.4.4 - Quality Management Flashcards
1
Q
Define Quality
A
Features of a Product that Allow it to Satisfy Customer’s Needs.
may Refer to some Standard of Excellence
2
Q
What is Quality Control
A
- Process that Ensures Product Quality is Maintained or Improved through the Reduction in Mistakes/Defects
- done through Checking After Been Made
- done through Inspection, Sampling or Testing
- Helps to Detect Faulty Products
3
Q
What is Quality Assurance
A
- a commitment by a Business to Maintain Quality Throughout the Organisation
- Aim is to Stop Problems Before they Occur Rather than Finding Them After
- it Takes into Account Customer’s Views when Planning the Production Process - e.g. might Consult Customers about Views
4
Q
Explain Quality Circles
A
- Small Groups of Workers in Same Area of Production who Meet Regularly to Study and Solve Production Problems
- groups are Intended the Motivate and Involve Workers On the Shop Floor
- allow Workforce Directly to Improve their Abilities
- Only Likely to Work if Supported by Both Management and Employees
5
Q
What is Total Quality Management
A
- a Method Designed to Prevent Errors , e.g. the Creation of Poor Quality Products from Happening.
- the Business is Organised so that the Manufacturing Process is Investgated at Every Stage
6
Q
What are 5 Features of TQM
A
- Quality Chains
- Monitoring the Process
- Team Work
- Zero Defects
- Quality Circles
7
Q
Explain the Feature of TQM - Quality Chains
A
- Great Stress is Placed on the Operation of Quality Chains
- in Any Business a Series of Suppliers and Customers Exist
- e.g. a Secretary is Supplier to a Manager
- Secretaries Duties must be Carried Out to the Satisfaction Of the Manager
8
Q
Explain the Feature of TQM - Monitoring the Process
A
- TQM Relies on Monitoring the Business Process to Find Possible Improvements
- Methods have been Developed to Help Achieve This
- Statistical Process Control - involves Collecting Data Relating to the Performance Of a Process -> can be Used to Reduce Variability ; the Cause of Most Quality Problems
9
Q
Explain the Feature of TQM - Teamwork
A
- it Stresses that Teamwork is the Most Effective Way of Solving Problems
- Advantages ; - Greater Range of Skills can be Used to Solve the Problem
- Builds Trust and Morale, it Improves Communications and Co-operation, and Develops Interdependence
10
Q
Explain the Feature of TQM - Zero Defects
A
- Zero Defect Policy
- Aims to Ensure that Every Product Manufactures is Free from Defects
- a Business Able to Guarantee Zero Defects in Customer Orders is Likely to Gain a Good Reputation -> Improved Sales
11
Q
Explain the Feature of TQM - Quality Circles
A
- Small Groups of Workers in Same Area of Production who Meet Regularly to Study and Solve Production Problems
- groups are Intended the Motivate and Involve Workers On the Shop Floor
- allow Workforce Directly to Improve their Abilities
- Only Likely to Work if Supported by Both Management and Employees
12
Q
What are Advanatges of Using TQM
A
- helps Companies to Focus Clearly on Needs of Customers and Relationships Between Suppliers and Customers
- Achieves Quality in All Aspects of Business
- Analyses Ways to Remove Waste and Inefficiencies
13
Q
What are Disadvanatges of Using TQM
A
- will be Training and Development Costs of New System
- will Only Work If there’s Commitment from the Entire Business
- Stress is Placed on Process
14
Q
Define Kaizen
A
Continuous Improvement - the Process of Constantly Introducing Small Incremental Changes in order To Improve the Production Process
15
Q
What are the 3 Features of Kaizen which Affect a Business
A
- Continuous Improvement
- Eliminating Waste
- Implementing Continous Improvement
