2.3.3 Managing Quality

Question 1

What does “managing quality” mean?

Answer 1

Choosing the right method for achieving high-quality results, then supervising what workers actually do, day by day.

Question 2

What does “quality control” mean?

Answer 2

putting measures in place to check that the customer receives an acceptable level of quality.

Question 3

Advantage of quality control?

Answer 3

It helps improve customer satisfaction by consistently delivering quality products or services, reducing wastage of resources and increasing efficiency and profits for the company.

Question 4

Disadvantage of quality control?

Answer 4

can be time-consuming and costly, with significant resource requirements

Question 5

What does “quality assurance” mean?

Answer 5

build quality into the
system. In other words, every member of staff has
quality responsibilities.

Question 6

Advantage of quality assurance?

Answer 6

promotes consistency, reliability, and efficiency in organizational processes

Question 7

Disadvantage of quality assurance?

Answer 7

Can be difficult to measure the effectiveness of quality assurance.
May not be suitable for all industries or types of projects.

Question 8

Advantage of providing a quality product?

Answer 8

earns customer loyalty, helps establish brand recognition and manages costs