21-30

Question 1

Technical Skills

Answer 1

Job-Specific Knowledge needed to perform well

Question 2

Human Skills

Answer 2

Working well with other people

Question 3

Emotional Intelligence

Answer 3

Effectively manage oneself and one’s relationships

Question 4

Conceptual Skills

Answer 4

Think about complex situations

Question 5

Hawthorne Effect

Answer 5

Improved performance due to special attention

Question 6

Organizational Behavior

Answer 6

Describes the behaviors of individuals/groups within organizations

Question 7

Human Relations Movement

Answer 7

Importance of positive human relations in maximizing workers’ output

Question 8

Theory X

Answer 8

McGregor’s Theory ; Managers assume that workers are lazy and prefer to follow ; Must tell them exactly what to do

Question 9

Theory Y

Answer 9

Managers assume that workers are creative and willing to work ; Workers naturally seek out responsibility

Question 10

Contingency Thinking

Answer 10

Using the approach most appropriate for the situation