1-10 Flashcards
1
Q
Intellectual Capital
A
Knowledge/Ability of the workforce
2
Q
Discrimination
A
Unfair treatment of someone based on affiliation with a certain group
3
Q
Glass Ceiling Effect
A
Minorities/Women find it difficult to reach top positions in firms
4
Q
Globalization (MCR)
A
Interdependence of countries in terms of: Markets, Competition, and Resources
5
Q
Open System
A
Firm influenced by the environment
6
Q
Productivity
A
The value of outputs divided by the cost of inputs needed to create them
7
Q
Performance Efficiency
A
How well resources are used to reach a goal
8
Q
Performance Effectiveness
A
Describes how well goals are accomplished
9
Q
Line Managers
A
Manage front-line employees ; (Actually produce the goods/services that are sold to customers)
10
Q
Staff Managers
A
Have technical skills that support line workers
