20. Managing Change

Question 1

__ __ and __ are so closely tied together that you cannot be successful at one if you are not successful at the other. p257

Answer 1

Decision making and change

Question 2

A big mistake that organizations make, especially in strategic planning, is __. p258

Answer 2

overcommitment

Question 3

Over the millennia, its has been __changes that were most effective at changing the status quo. p263

Answer 3

ground-up changes

Question 4

Garvin outlines 3 stages of change: p267

Answer 4

Stage 1: articulate the changes
Stage 2: change takes place
Stage 3: review what is won and lost