12. Anger and Violence in the Workplace Flashcards
1
Q
The value of a __ min shift meeting in the morning to discuss business of the day and to get a read on your people should not be undervalued. p165
A
15 min
2
Q
__ and __ are two of the emotions that we must recognize and learn how to effectively manage from both a personal perspective and within our work unit. p167
A
anger and disappointment
3
Q
Incidents in the fire and rescue services are usually __ and the result of a __ situation. p167
A
random and domestic
4
Q
When a threat is made, supervisors have a __ to __. p170
A
duty to warn
