1B- Communication Basics Flashcards
1
Q
Why is effective communication important?
A
- to create trust between patient and clinician
- to maintain professionalism
- for safety and clinical appropriateness
2
Q
Describe the CLASS framework
A
C - context of clinical encounter, achieve empathy, power relationship.
L - “listening and questioning skills, engage patient and pay attention to what is not being said.
A - Acknowledge patients and own feelings, reassurance
S - strategy for treatment negotiated with patient, explain options and negotiate
S - summary of treatment and preventative options, promote routine attendance
3
Q
What is empathy?
A
The ability to understand and share the feelings of another
4
Q
What is sympathy?
A
Feelings of Pitt and sorrow for someone else’s misfortune
5
Q
What are some examples of negative body language?
A
- avoiding eye contact
- clenching
- hand holding
- folded arms
- signs of discomfort
6
Q
What are some examples of positive body language?
A
- relaxed, Unclenched, open
- maintaining eye contact
- leaning forward
- mirroring
- head in neutral position
