17 Inspection Procedures Flashcards
Effective interpersonal communication depends on a variety of interpersonal skills that can be probably summarized into the following three skills
Listening. Conversing. Persuading
Focuses on the speaker and ignores other distractions basically paying attention to the message
Attending
This consists of decoding a message and assigning meaning to it
Understanding
Involves retaining what has been said. To assist, repeat the information
Remembering
Involves critically analyzing the message to determine how factual it really is
Evaluating
The feedback portion of communication process
Responding
The greatest distraction to the listener is
Internal voice
Information overload, personal concerns, outside distractions, and prejudice are all examples of what
Listening barriers
Contains contains a meaning idea or concept the speaker is attempting to communicate to receiver
Message
Gives the path that a message takes between the sender and receiver
Medium or channel
Prevents the receiver from fully receiving any message may be created by either internal or external sources
Interference
This completes the communication process resulting in an ongoing cycle
Feedback, response to the sender
Be aware of the listeners frame of reference and may have a different point of view. Attempt to relate
Engage in dual perspective
Do not blame someone else for personal feelings and thoughts
Take responsibility for personal feelings and thoughts
Improving personal nonverbal communication skills begins with
Self reflection and observation
One method of persuasion is based on Monroe’s motivated sequence pattern developed by Alan Munro in 1930. The sequence can be the basic outline for persuading a person to follow a desired course of action. It is as follows
Attention. Need. Satisfaction. Visualization. Action.
Describe the problem and demonstrate a need for a change
Need
Present a solution providing sufficient information and evidence to allow the listener to understand how it accomplishes the goal
Satisfaction
Describe the solution for the problem and how it will benefit the listener
Visualization
First consideration for inspector is to ensure that and inspection is conducted how
Safely
Inspecting in occupancy during normal hours is especially important when it is necessary to check for the following conditions
Ensure compliance with posted occupant load.
Look for blocked or obstructed exits.
Investigate public complaints
Specific occupancies that may require unannounced inspections include
Nightclubs, theaters, dance halls, restaurants, places of assembly
Once the inspection has been scheduled the inspector should review what
All related files and documents relating to the facility
When reviewing previous inspection records particular attention should be paid to information on
Special hazards or previous violations recorded
When does an inspection actually begin
Before arriving
When is the purpose of the visit for an inspection explained and any questions regarding it answered
During the initial introduction upon arrival
If the site plan does not exist in the inspection file when should it be drawn
During The exterior inspection
An inspector should choose one of the following common methods for performing inspections
Start from roof work down.
Start from basement work up.
Follow manufacturing process from Raw material to finish project
Formula practice process design instrument pattern or compilation of information used by a business to obtain an advantage over competitors or customers
Trade secret
If admission is refused into a locked area because of confidentiality reasons inspector must do what
Make a note and continue to next item
What can be used to illustrate existing conditions and any serious problems or firecode violations found during inspection
Photographs
What can be used in conjunction with sketches and drawings to provide an accurate portrayal of the scene
Photographs
What is particularly helpful when documenting violations that may result in a citation or legal action
Photographs
What not only serves as a reminder of the common items needed to be checked, but also serves as a record of the inspection itself
And inspection checklist
Rough drawing of an occupancy that is made during an inspection: used to make a final inspection drawing
Field sketch
For most routine inspections what is the only documentation needed to record the inspection
Comprehensive checklist combined with photographs drawings and sketches
What type of inspection report is only required on major inspections or when serious code violations have been encountered
Formal inspection reports
Rough drawing of a structure facility for site used to illustrate existing and special conditions
Field sketch
Indicates how building structures are situated with respect to other structures and streets in the area
Plot plan
Shows the layout of individual floors subfloors and roofs
Floorplan