17 Inspection Procedures Flashcards

1
Q

Effective interpersonal communication depends on a variety of interpersonal skills that can be probably summarized into the following three skills

A

Listening. Conversing. Persuading

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2
Q

Focuses on the speaker and ignores other distractions basically paying attention to the message

A

Attending

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3
Q

This consists of decoding a message and assigning meaning to it

A

Understanding

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4
Q

Involves retaining what has been said. To assist, repeat the information

A

Remembering

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5
Q

Involves critically analyzing the message to determine how factual it really is

A

Evaluating

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6
Q

The feedback portion of communication process

A

Responding

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7
Q

The greatest distraction to the listener is

A

Internal voice

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8
Q

Information overload, personal concerns, outside distractions, and prejudice are all examples of what

A

Listening barriers

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9
Q

Contains contains a meaning idea or concept the speaker is attempting to communicate to receiver

A

Message

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10
Q

Gives the path that a message takes between the sender and receiver

A

Medium or channel

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11
Q

Prevents the receiver from fully receiving any message may be created by either internal or external sources

A

Interference

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12
Q

This completes the communication process resulting in an ongoing cycle

A

Feedback, response to the sender

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13
Q

Be aware of the listeners frame of reference and may have a different point of view. Attempt to relate

A

Engage in dual perspective

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14
Q

Do not blame someone else for personal feelings and thoughts

A

Take responsibility for personal feelings and thoughts

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15
Q

Improving personal nonverbal communication skills begins with

A

Self reflection and observation

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16
Q

One method of persuasion is based on Monroe’s motivated sequence pattern developed by Alan Munro in 1930. The sequence can be the basic outline for persuading a person to follow a desired course of action. It is as follows

A

Attention. Need. Satisfaction. Visualization. Action.

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17
Q

Describe the problem and demonstrate a need for a change

A

Need

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18
Q

Present a solution providing sufficient information and evidence to allow the listener to understand how it accomplishes the goal

A

Satisfaction

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19
Q

Describe the solution for the problem and how it will benefit the listener

A

Visualization

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20
Q

First consideration for inspector is to ensure that and inspection is conducted how

A

Safely

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21
Q

Inspecting in occupancy during normal hours is especially important when it is necessary to check for the following conditions

A

Ensure compliance with posted occupant load.
Look for blocked or obstructed exits.
Investigate public complaints

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22
Q

Specific occupancies that may require unannounced inspections include

A

Nightclubs, theaters, dance halls, restaurants, places of assembly

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23
Q

Once the inspection has been scheduled the inspector should review what

A

All related files and documents relating to the facility

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24
Q

When reviewing previous inspection records particular attention should be paid to information on

A

Special hazards or previous violations recorded

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25
Q

When does an inspection actually begin

A

Before arriving

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26
Q

When is the purpose of the visit for an inspection explained and any questions regarding it answered

A

During the initial introduction upon arrival

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27
Q

If the site plan does not exist in the inspection file when should it be drawn

A

During The exterior inspection

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28
Q

An inspector should choose one of the following common methods for performing inspections

A

Start from roof work down.
Start from basement work up.
Follow manufacturing process from Raw material to finish project

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29
Q

Formula practice process design instrument pattern or compilation of information used by a business to obtain an advantage over competitors or customers

A

Trade secret

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30
Q

If admission is refused into a locked area because of confidentiality reasons inspector must do what

A

Make a note and continue to next item

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31
Q

What can be used to illustrate existing conditions and any serious problems or firecode violations found during inspection

A

Photographs

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32
Q

What can be used in conjunction with sketches and drawings to provide an accurate portrayal of the scene

A

Photographs

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33
Q

What is particularly helpful when documenting violations that may result in a citation or legal action

A

Photographs

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34
Q

What not only serves as a reminder of the common items needed to be checked, but also serves as a record of the inspection itself

A

And inspection checklist

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35
Q

Rough drawing of an occupancy that is made during an inspection: used to make a final inspection drawing

A

Field sketch

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36
Q

For most routine inspections what is the only documentation needed to record the inspection

A

Comprehensive checklist combined with photographs drawings and sketches

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37
Q

What type of inspection report is only required on major inspections or when serious code violations have been encountered

A

Formal inspection reports

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38
Q

Rough drawing of a structure facility for site used to illustrate existing and special conditions

A

Field sketch

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39
Q

Indicates how building structures are situated with respect to other structures and streets in the area

A

Plot plan

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40
Q

Shows the layout of individual floors subfloors and roofs

A

Floorplan

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41
Q

Shows side views of structures depicting the number of floors in structures and grades of the surrounding ground

A

Elevation view

42
Q

Plot and floorplan sketches include the following details

A
Location on property. 
Orientation of building. 
Other structures on property. 
Dimensions of building. 
Access points. 
Locations of hazards. 
Location of fire protection systems. 
Building entrances and exits. 
Obstruction to fire department access
43
Q

Most building details can be shown on what type of drawing and if the building is relatively small all information can be shown on one drawing

A

Floor plan drawing

44
Q

When does an inspector discuss the results of the inspection with the owner occupant or property manager

A

When the inspection is complete

45
Q

In some instances it may be better to refer a hostile individual to whom

A

Supervisor or head of inspection organization

46
Q

The first thing and inspector must do before beginning a discussion regarding violations

A

Ensure all code related points are correct

47
Q

To be effective than inspector must take every effort to listen and

A

Understand owner concerns

48
Q

Inspectors should not attempt to design a solution for code violations instead it is better to

A

Refer the person to appropriate qualify design professional

49
Q

What is the notification that reinspection will be performed to ensure violation has been corrected

A

The follow-up inspection date

50
Q

Without what that describes unsafe conditions or behaviors as well as codes violated and a specific time by which the violation must be corrected, is no evidence the requirements are made and that the occupant her owner was notified of them

A

Notice of violation, liability notice, citation

51
Q

Unless policy, a former letter to the owner or occupant is not necessary. Majority of inspections are recorded on a checklist. Situations that require a formal letter are as follows

A

Code violations that create life hazard.
Code violations that involve major renovations to comply.
Minor violations that together constitute a life safety issue

52
Q

In the final portion of any inspection report or letter the owner must be given an explanation of

A

The violations noted

53
Q

What areas are inspected during a follow-up inspection

A

Only the problem areas included in the inspection report

54
Q

In order to close the file what must be sent stating that the follow-up inspection found the violations were corrected

A

A letter

55
Q

If code violations have not been corrected and it is apparent the owner has made no effort to correct them, what must be issued to inform the owner exactly what legal action can be taken and to emphasize appeal process

A

A final notice with date of another inspection issued

56
Q

The complexity of an emergency exit plan depends on

A

Type of occupancy

level of occupant preparedness

57
Q

Three key elements to an evacuation plan are as follows

A

Evacuation routes.
Monitor duties.
Employee occupant duties.

58
Q

Who is assigned to each compartment room area or division to supervise the evacuation process

A

Monitor

59
Q

Duties of the evacuation monitor

A

Account for people of evactuated. Search area that everyone has left

60
Q

Who is responsible for ensuring that the particular area is completely evacuated during an emergency

A

Everyone

61
Q

Emergency evacuation drills should be conducted in what types of occupancies

A

All types

62
Q

The frequency of evacuation drills depends on the type of occupancy. However, At minimum how many emergency evacuation drills should be done per year

A

At least two

63
Q

So that all staff members can benefit from a drill, emergency evacuation drills need to be conducted at what times of the day

A

Different times

64
Q

Records of emergency evacuation drills must be kept in a file where

A

At the facility and inspection file

65
Q

In healthcare facilities, emergency evacuation drills are conducted when and how, and every member of staff participating

A

Conducted quarterly on each shift

66
Q

May be defined as all aspects of personal interaction contact and communication between individuals or members of the group

A

Interpersonal communication

67
Q

Type of phase activity that involves evacuating a single room

A

Phase 1 activities

68
Q

Phase 1 activity system that uses the acronym react

A
R, remove those in immediate danger. 
E, ensure that the room door is closed. 
A, activate the fire alarm. 
C, call fire department. 
T, try to extinguish fire
69
Q

Phase 1 activity that uses acronym race

A

R, remove (patients)
A, alert (911)
C, confine (close off origin)
E, extinguish (if possible)

70
Q

Type of phase activity that involves evacuating an entire zone of building. Close all room and smoke barrier doors first

A

Phase 2 activities

71
Q

Evacuation phase activities involving evacuation of an entire floor and zones on the floor above the incident floor. Evacuate fire floor first

A

Phase iii activities

72
Q

Evacuation phase activity that requires the entire building evacuated. Fire floor first then all floors above incident

A

Phase IV activities

73
Q

Any correctional facility how many means of egress must there be from each cell block

A

At least two

74
Q

Who is responsible for training hotel employees in emergency evacuation procedures

A

Hotel owner or administrator

75
Q

For complaints involving serious life safety threat how soon should they be investigated

A

As quickly as possible and require immediate action

76
Q

When following up on a safety complaint what determines whether an inspector needs to obtain an administrative warrant to enter the location

A

Type of occupancy.
Location inside occupancy.
Severity of complaint.

77
Q

When a complaint has been resolved, the person who filed or lodged it must be

A

Notified and thanked formally

78
Q

It is acceptable to use in formal methods of written communication when working in what setting

A

Inside an office

79
Q

Each type of informal communication serves the same purpose providing rapid communication typically on

A

One subject

80
Q

True false, informal communication and memos and email messages are subject to the freedom of information act and can be admitted into evidence for court proceedings

A

True

81
Q

Short documents usually only two or three paragraphs intended to convey a single message for intraoffice use. Designed to serve as a permanent record of decisions

A

Memos

82
Q

Memos contain one of the following three main communicative elements

A

Direction. Advice. Information

83
Q

A memo is composed of several parts such as the following

A

Heading.
Subject line.
Body.
Filing information

84
Q

True false email messages are used in place of an official document

A

False they are not used in place of official document

85
Q

True false. As with other letters and memos, emails should be considered official documents and saved as a record of communication

A

True

86
Q

True false the content of the email message is not considered public document and is not available for legal review

A

False it is considered public document for legal review

87
Q

This part of the letter starts with the organizations letterhead or logo contains return address phone number email

A

Heading

88
Q

This part of the letter comes to lines below the heading on the left or right margin contains date

A

date line

89
Q

This part of the letter focuses the readers attention on the content of the letter

A

Subject line

90
Q

This part of the letter addresses the reader, dear Mr.

A

Salutation

91
Q

This part of the letter contains the message, single space average letters, DoubleSpace paragraphs

A

Body

92
Q

Type of letter closing with two lines spaced after the paragraph ending in words such as sincerely

A

Complementary closing

93
Q

Type of letter closing with the writers name and title on the fourth line below complementary close

A

Writers identification

94
Q

Type of closing for the initial of the typist is written alone

A

Reference or filing initials

95
Q

Written document usually in detail and based on observations describing events situation condition or evaluation

A

Report

96
Q

Compilation of known facts regarding event situation condition may contain reports documents and evidence

A

Record

97
Q

Organize collection of data usually related records kept together usually relates to one subject

A

File

98
Q

At minimum records should be maintained on occupancies that meet the following criteria

A

Issue a permit, certificate of occupancy or license.
Contains automatic fire suppression detection or alarms.
Contains hazmat or performs hazmat operation

99
Q

It is recommended that records be maintained on a building or facility for how long

A

The buildings lifetime

100
Q

According to the ICC the retention of records should be for a minimum of how long after a structure is demolished

A

Five years minimum

101
Q

True false files all records maintained by inspection organization are considered public domain documents

A

True

102
Q

The most reliable method of cataloging inspection records is by what method

A

Street address