(16) The importance of good communication in business Flashcards
1
Q
What is communication?
A
It is sending and receiving info.
2
Q
What are communication channels?
A
The routes along in which info in a business might travel in.
3
Q
What is internal communication?
A
It is communication that takes place in a business between emotions.
4
Q
What is external communication?
A
It is communication between people inside and outside the business.
5
Q
What is the difference between formal and informal commucation?
A
Formal communication is when poeple use recognised channels. Informal communication is when people use non-approved channels.
6
Q
Why is good communication important in businesses?
A
- To prevent efficiency and profitability issues
- To motivate employees
- To not destroy the image of the company
7
Q
What are the different methods of communication?
A
- Face to face conversation
- Written communication
- Electronic communication
