15. Patient Phone Calls

Question 0

Telephone encounters with a reason for call of medication refill around it to the RX response folder of the recipient

Answer 0

False Rx request

Question 1

The nurse gets an in basket message asking that she call back Greg. What is one reason to open a telephone encounter the of the in basket toolbar instead of the hyperspace Tool bar?

Answer 1

You don’t have to look the patient up if you answer from the in basket

Question 2

If you’re patient calls in the morning and then calls again later should you open a new telephone encounter and why

Answer 2

No you should use the same encounter because it was contained all pertinent issues

Question 3

The receptionist send the patient Callbeck message to the nurse how can the nurse incorporate that message into the telephone encounter she creates

Answer 3

When the nurse opens the telephone encounter in the in basket toolbar, click yes at the prompt to copy the message into documentation

Question 4

You get an RX response message only if the physician refuses to sign a prescription

Answer 4

False

Question 5

To route an RX request message to the physician, you must exit the workspace

Answer 5

True

Question 6

Create a telephone encounter but have to leave it halfway through what’s the fastest way for you to find the encounter later

Answer 6

Open encounters

Question 7

If the patient’s home phone number doesn’t match the number on the button if you manually enter it do you also need to update the demographics activity

Answer 7

You do not have to update demographics because when you accept the contact the system will ask if you want to save the number

Question 8

To create a patient Callbeck message click the arrow next to new message and select from the menu

Answer 8

Yes

Question 9

Document a result based phone call in a result note instead of a phone encounter

Answer 9

Yes.