1.4.4 Motivation Flashcards
2 ways in which motivation is important?
lack of motivation can reduce effort/commitment
can reduce productivity
workers will stay longer
What was the main point of Taylor’s theory?
People were purely motivated by money
What was Taylor’s 7 point method?
- pick skilled workers
- observe
- time each task
- get rid of pointless tasks
- chose quick method
- teach method
- supervise
What were 3 problems with Taylor’s theory?
‘quick and best’ didn’t account for individual differences
people were viewed same as machines
people worked for other reasons than money
What was the main point in Mayo’s theory?
firms aiming to increase productivity need to achieve personal satisfaction for workers
management have to communicate to fit goals with workers
What were 3 problems of Mayo’s theory?
assumes workers and management have same goals
biased towards management
assumes communication will break down barriers
What was the process of Maslow’s hierarchy of needs?
- Physiological needs
- Safety needs
- Love and belonging
- Esteem needs
- Self actualisation
What was Hezberg’s two factor theory?
motivators - to give job satisfaction
hygiene factors - gives dissatisfaction
What are 3 motivators?
promotion
responsibility
recognition
What are 3 hygiene factors?
pay
conditions
treatment
2 problems with Hezberg’s theory?
hygiene factors may be taken for granted
not everyone agrees with each factor
What are 5 financial incentives?
Piecework Commission Bonus Profit sharing Performance related pay
What is piece work?
worker paid for number of items made/sold
What is commission?
car seller may earn £100 for every car he sells
What are 5 financial incentives?
Delegation Consultation Empowerment Team working Flexible working
