14 - Public-Sector Organizations Flashcards
What does the RCMP stand for?
Royal Canadian Mounted Police
What is the mission of the RCMP?
Safe homes and communities
What strategic tool did the RCMP adopt to manage its execution?
Balanced Scorecard
List the five key strategic themes of the RCMP.
- Reduce the threat and impact of organized crime
- Reduce the threat of terrorist activity
- Reduce youth involvement in crime
- Maximize support of international operations and initiatives
- Facilitate safer and healthier aboriginal communities
What year was the Royal Canadian Mounted Police created?
1873
What is the budget of the U.K. Ministry of Defence?
£25 billion ($40 billion)
What organization did the Economic Development Administration (EDA) belong to?
U.S. Department of Commerce
What is the primary aim of the EDA?
To bolster economic activity in economically distressed communities
True or False: The EDA was established in 1965 during the War on Poverty.
True
What significant change did President George W. Bush bring to the EDA?
Results-oriented management style
Fill in the blank: The RCMP developed a strategy map to ______ its diverse initiatives.
coordinate and align
What was one of the key issues addressed by the RCMP’s strategic performance management system?
Enhance credibility with funding agencies
List the stakeholders of the EDA.
- White House
- Congress
- Department of Commerce
- Taxpayers
What does EDA stand for?
Economic Development Administration
What strategic themes does EDA focus on?
- Internal policy leadership
- High-impact investment
- Organizational excellence
What was the original name of the Royal Canadian Mounted Police?
Royal North West Mounted Police
What does the RCMP’s strategy map aim to improve?
Accountability for results
What is the vision of the RCMP’s newly-appointed Commissioner?
Lead the organization into the twenty-first century
Fill in the blank: The EDA’s mission is to help create wealth and minimize ______.
poverty
How many employees does the RCMP have?
More than 22,000
What is the role of the RCMP in Canada?
National, federal, provincial, and municipal policing
What is the purpose of the RCMP’s virtual strategy maps?
To coordinate national-level strategic priorities
What kind of environment does the RCMP aim to provide for its employees?
Dynamic and safe work environment
What does the term ‘going-out-of-business mentality’ refer to in the context of the EDA?
A mindset focused on survival due to uncertainty and budget cuts
What was a major outcome of the EDA’s transformation strategy?
Becoming an effective, efficient, results-oriented agency
What is the significance of the ‘North Star’ in the RCMP strategy map?
It represents the Strategic Framework document guiding the organization
What is the purpose of enhanced due diligence in investment decisions?
To promote higher quality initial investment decisions and facilitate post-approval monitoring
Enhanced due diligence aims to maximize the benefits from taxpayer dollars spent.
What does organizational excellence refer to in the context of EDA?
The internal processes necessary for EDA to become an efficient and effective organization.
How does EDA align resources with strategic priorities?
By assigning the right people to initiatives critical to EDA’s strategy.
What is the role of technology in EDA’s strategy?
To enable key business processes to achieve high performance.
What is necessary for EDA’s workforce to accomplish its goals?
Providing the skills, culture, and infrastructure necessary.
How will EDA improve its workforce’s capabilities?
By helping employees improve analytical skills and develop technology proficiency.
What is the significance of attracting top talent to EDA?
To fill key posts and foster a performance culture.
What is the goal of EDA’s enterprise information system?
To keep employees connected and provide necessary information.
What recognition has EDA received from the White House’s Office of Management and Budget?
It has been recognized as an efficient and effective government agency meeting or exceeding targets for job creation and private-sector investment.
What was the budget of the U.K. Ministry of Defence?
£25 billion ($40 billion).
What was the primary mission of the U.K. Ministry of Defence?
Providing for national defense and fostering international peace and security.
What strategic framework did the MoD adopt after its late-1990s strategic defense review?
The Balanced Scorecard.
What are the two overarching themes identified in the MoD’s strategy map?
- Improved operational effectiveness
- Better use of resources
What are the four perspectives defined by the MoD in its strategy map?
- Output deliverables
- Resource management
- Enabling processes
- Building for the future
What does the ‘building for the future’ perspective focus on?
Investing in people, technology, and infrastructure.
What was the impact of the MoD’s strategy map and Scorecard on communication?
Improved communication and teamwork within the organization.
What is the annual budget of the Fulton County School System?
$560 million.
What quality program did the Fulton County School System launch in 1998?
Model of Excellence quality program guided by Malcolm Baldrige educational criteria.
What framework did FCSS adopt to enhance its performance management system?
Balanced Scorecard.
What are the five categories organized in FCSS’s Balanced Scorecard?
- Student achievement
- Stakeholders
- Instructional and administrative processes
- Staff learning and growth
- Financial performance
What were the high-level social impact objectives for FCSS?
To master curriculum and be nationally competitive.
What metrics were used to measure student achievement in FCSS?
- Scores on curriculum-based tests
- High school completion and graduation rates
What improvement did FCSS achieve in a standardized mathematics test?
22 percent improvement in one year.
What financial incentive plan was approved by the Fulton County School Board in 2001?
A pay-for-performance plan for the superintendent and cabinet members based on BSC targets.
What percentage of FCSS parents expressed satisfaction with their children’s schools?
82 percent.
What was the outcome regarding volunteer hours in FCSS?
Increased by more than 87,000; 98,000 volunteers supported FCSS schools.
What does Dr. Payne emphasize about progress toward goals?
Perseverance, not speed, is most important.
What percentage of parents expressed satisfaction with their children’s schools?
67 percent
Compared to the national average of 68 percent.
What was the status of new schools in terms of budget and timing?
Opened on time and under budget
What was ready on the first day of school?
Textbooks, equipment, and supplies
What was the final budget’s variance from projected revenue and expenses?
Within 1 percent
Which fable did Dr. Payne use to emphasize perseverance?
The Tortoise and The Hare
What performance management system does FCSS use for continuous improvement?
Balanced Scorecard
What is the primary focus of nonprofit organizations using the Balanced Scorecard?
Deliver mission outcomes
What does the Boston Lyric Opera (BLO) aim to produce?
High-quality professional opera productions
What challenges did the Boston Lyric Opera face in 2000?
Revenue from ticket sales covered less than 40 percent of operating expenses
Who formed the project team to develop the BLO strategy?
Janice Del Sesto
Name one of the three high-level strategic themes of the BLO strategy map.
Loyal and generous supporters
What was a key objective for the ‘national and international opera scene’ strategic theme?
Attracting the best young talent
What community initiative did the BLO deliver in September 2002?
Carmen on the Common
Who founded Teach for America (TFA)?
Wendy Kopp
What is the commitment period for corps members in TFA?
Two years
List one of the five key organizational priorities of TFA.
- Ensure corps members experience real success in closing the achievement gap
- Foster the leadership of alumni
- Ensure movement diversity
- Develop a sustainable funding base
- Build a thriving organization
What are TFA’s two high-level social impact objectives?
- Improving educational performance of today’s students
- Enhancing educational opportunities for tomorrow’s students
What type of metric does TFA use to measure educational performance?
Subjective metric based on staff observations
What is one of the strategic themes for TFA’s internal operations?
Enhance corps member effectiveness
What was the application growth for TFA from 2001 to 2003?
From just under 5,000 to close to 16,000
What target did TFA aim for in terms of incoming corps size by 2004?
2,000
What tool did TFA use to help communicate its direction?
Strategy map and Balanced Scorecard
What was the incoming corps size target for 2004 that was nearly achieved one year early?
2,000
What was the objective that led to a revamp of the training curriculum for corps members?
To gauge the effectiveness of corps members
What organization supports the alumni movement, including the Office of Career and Civic Opportunities?
Teach for America
What was the expected percentage growth in fund-raising for the organization?
30 percent
What was the 2003 target for ongoing revenues that the organization aimed to hit?
$28 million
From which amount did the ongoing revenues increase from 2000 to 2003?
$12 million
What types of infrastructure did the organization continue to build for the future?
Technology infrastructure
Who is the chief operating officer of Teach for America mentioned in the support acknowledgment?
Jerry Hauser
Who is Robert S. Kaplan?
Marvin Bower Professor of Leadership Development at Harvard Business School
What is Robert S. Kaplan known for creating?
The Harvard Business School video series Measuring Corporate Performance
What are the two primary focuses of Robert S. Kaplan’s research and teaching?
- Balanced Scorecard
- Activity-Based Costing
What prestigious award has Robert S. Kaplan received from the American Accounting Association?
Outstanding Educator Award
What position does David P. Norton hold at Balanced Scorecard Collaborative, Inc.?
President
What is the primary focus of David P. Norton’s professional services firm?
Facilitating the awareness and use of the Balanced Scorecard
With whom did David P. Norton co-create the Balanced Scorecard concept?
Robert Kaplan
What book did David P. Norton coauthor that focuses on translating strategy into action?
The Balanced Scorecard: Translating Strategy into Action
Fill in the blank: David P. Norton was previously the President of _______.
Renaissance Solutions, Inc.
What is the main area of expertise for David P. Norton?
Strategic performance management
What organization did David P. Norton serve as a former Director?
ACME (the Association of Consulting and Management Engineers)
