14 Important Social Media Trends (2022-2025) Flashcards
There are approximately _____ billion social media users around the world
4.59
- Popularity of TikTok Surges with Gen Z
Facebook is the most popular social media platform overall, but TikTok is the app of choice for younger generations
Nearly ____% of people in Gen Z say TikTok videos are where they go to learn about new products and buy new products.
40
- Brands Use Social Media To Provide Support To Impatient Customers
90% of consumers look for an immediate response from a brand when they have a customer service question.
___% of Americans have a more favorable view of brands that respond to customer service issues via social.
50%
- Social Media Crisis Management Becomes A Must-Have
95% of businesses expect to experience a crisis within the next two years, but fewer than 40% of United States business leaders had a “very relevant” crisis plan in place
__% of social media users say that businesses can regain their trust during a crisis by admitting the mistake and being transparent about the steps they’re taking to resolve the problem
90
- Social Media Becomes King Of The Advertising World
More than half of marketers say they spend 50% or more of their marketing budgets on social media ads
Which social media platforms have the highest ROI?
Facebook and Instagram
What is one of the biggest reasons why social media ads are so successful?
Targeting
- Trust And Authenticity Are The New Way To Sell On Social Media
People want useful information that they can use in their lives. They want an emotional connection to a brand. They want to know that a brand is human and shares their values.
Brand authenticity
means that a business is true to itself and to its customers
___% of people want their CEO to speak out on controversial issues.
92
Consumers are willing to reward businesses they see as…
authentic and trustworthy
when customers feel connected to a brand, ___% are willing to increase their spending with that brand and ___% will buy from that brand instead of a competitor.
57
76