14 Communication And Cockpit Management Flashcards
1
Q
What does ‘One cannot not communicate’ mean?
A
Even without talking a person is still communicating
2
Q
What are the 6 points of Berlo’s communication model?
A
- Source
- Message
- Channel
- Receiver
- Encoder
- Decoder
3
Q
What are the main reasons we communicate?
A
- Instrumental: to get something/information
- Informing: to give information
- Ritual: social communications I.e. hello
- Persuasive: to change someone’s behaviour
4
Q
What percentage of communication is through body language?
A
70 to 80%
5
Q
How can pilots compensate for the reduction in body language in the cockpit?
A
- Use confirmation and feedback
6
Q
What are the three types of questions and what are the advantages and disadvantages of each?
A
- Open/Implicit Questions: Not simply yes or no
- Adv: More information
- Dis: Take longer, open to miss interpretation
- Closed/Explicit Questions: Yes or no
- Adv: Quick, less likely to miss interpret
- Dis: Miss information
- Leading Question: sign of loss of situational awareness
7
Q
Name the 3 ego states of Eric Berne and identify which is the best Pilot
A
- Child
- Adult: Best Pilot
- Parent
8
Q
What do MCC and CRM stand for and what are they about?
A
- MCC: Multi Crew Coordination
- Trust, communication, cooperation, knowing each other’s roles
- CRM: Crew Resource Management
- Maximising the use of all crew resources
9
Q
What should a crew briefing be?
A
- To the point
- <= 10 bits of information
- Comprehensive
- Standardised
- Understood by all members of the crew
10
Q
What are the two types of Synchronisation?
A
- Cognitive: Using checklists to maintain a good common image or goal
- Temporal: 2 members of crew perform the same action at the same time
11
Q
What is Synergy?
A
Where the sum of the members performance is greater than the individuals performance
