12 Human Behaviour Flashcards
Describe what Motor Programs are
- Motor programs are consciously initiated but automatic thereafter
- Good as they allow focus on other tasks
- Bad as they are prone to errors especially on initiation
What are the 3 Jens Rasmussen’s Behaviours, what errors are they prone to and where in the memory are they stored?
- Skill based: Motor programs etc.
- Prone to routine errors:
- Action Slip: Fail to monitor the motor program
- Environmental Capture: Fail to monitor the outcome
- Long Term memory: Procedural memory
- Rules based: Following procedures and rules
- Prone to errors such as missing steps etc.
- Short term / Working and Long term memory
- Knowledge based: Using past experiences and knowledge
- Prone to confirmation bias and frequency bias
- Long term memory
What factors effect Behaviour?
- Persuasion
- Conformity
- Compliance
- Obedience
What are the three things team members judge each other on?
- Ability (perceived)
- Status
- Role
What are two scenarios which lead to the biggest conflict between Status and Role?
- 2 training captains flying together
- Jnr Captain and a Snr 1st Officer
What are the key signs that someone has lost situational awareness?
- Asking leading questions
- Departing from standard procedures
- Unusual timings
What is something which can be used when a pilot has lost situational awareness?
Auto Pilot
What is Motivation?
Motivation is the difference between what a person can do and what a person will do
According to Maslow’s Hierarchy of Needs, what are the needs and in what order must they be satisfied?
- Physiological needs
- Phycological / Social needs
- Physiological needs must be satisfied before Phycological or social needs
What are the 2 factors in Herzberg’s 2 Factor theory?
- Hygiene factor: Job dissatisfaction
- Motivation factor: Job satisfaction
Describe what a persons personality is?
- Who they are
- Stable and resistant to change
- Nature and nurture
According to the Hans Eysenck system what sort of person makes the best pilot?
A stable extrovert
According to the Hans Eysenck system what sort of person is likely to make the most risky decisions?
Unstable Extrovert
What is the best way of determining a persons personality?
Questionnaire
According to the Interactive style what sort of person makes the best pilot?
Goal positive, People positive (g+, p+)
Give the definition of Attitude and what factors effect it?
- A pre-disposition to act favourably or unfavourably towards something
- Motivations
- Previous experience
- Religion
- Culture
- Media
Give the definition of Behaviour and what are the 6 dangerous behaviours with regards to aviation?
- Behaviour = Personality + Attitude
- Anti-authority
- Complacency / Macho / Ego
- Sense of invulnerability
- Arrogance
- Resignation
- Impulsiveness
How many people constitute a group?
2 or more
What are the bad points of being in a group?
- Susceptible to Group Thinking / Group Mentality
- Become too Cohesive
- Risky Shift
What makes a good leader?
- Motivational
- Listens to other options first
- Explains why a decision was made
- Stable Extrovert / G+ P+
- Communication
- Good role behaviour
If as a 1st officer you believe you are being treated unfairly when should you address it?
On the ground after the final flight
What makes a good follower?
- Express opinions
- But respect decisions when made
Describe the parts of the Blake and Moutan Leadership grid
- Impoverished: 0 People, 0 Goal
- Country Club: 9 People , 0 Goal
- Middle of the Road / Organisational: 5 People, 5 Goal
- Authoritarian: 0 People, 9 Goal
- Team: 9 People, 9 Goal
Detail the 3 Authority Gradients and state which is the optimum and which is the most dangerous
- Authoritarian: Steep gradient
- The 1st officer can be frustrated and express ‘Scape Goat’
- Laisser-Faire: Even gradient
- Most dangerous gradient
- Self-centred cockpit
- Role reversal
- Synergistic: Shallow gradient
- Optimum gradient
- Mutual trust and respect
- Good communication
