13. Project Stakeholder Management Flashcards
Define the following knowledge area: Project Stakeholder Management.
Includes the processes required to identify the people, groups, or organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their impact on the project, and to develop appropriate management strategies for effectively engaging stakeholders in project decisions and execution.
- 1 Identify Stakeholders
- 2 Plan Stakeholder Engagement
- 3 Manage Stakeholder Engagement
- 4 Monitor Stakeholder Engagement
* PMBOK Guide, Sixth Edition, 13 - Project Stakeholder Management, p. 503*
13.1 Identify Stakeholders.
(I) - The process of identifying project stakeholders regularly and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success.
Benefit: enables team to identify appropriate focus for engagement of each stakeholder or stakeholder group
- Performed throughout as needed
13.4 Monitor Stakeholder Engagement.
(MC) - The process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.
Benefit: Maintains or increases the efficiency and effectiveness of stakeholder engagement activities as project evolves and environment changes
- Performed throughout
13.3 Manage Stakeholder Engagement.
(E) - The process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement.
Benefit: Allows PM to increase support and minimize resistance from stakeholders
- Performed Throughout the project
13.2 Plan Stakeholder Engagement.
(P) - The process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project.
Benefit: provides actionable plan to interact effectively with stakeholders
- Performed periodically as needed
13.1 Identify Stakeholders - ITTO
O - Stakeholder Register
O - Project Doc updates
O - PM Plan updates
O - Change Request
13.2 Plan Stakeholder Engagement. - ITTO
O - Stakeholder Engagement Plan
13.3 Manage Stakeholder Engagement. - ITTO
O - Project Document Updates
O - PM Plan Updates
O - Change Requests
13.4 Monitor Stakeholder Engagement - ITTO
O - Project Document Updates
O - PM Plan Updates
O - Change Requests
O - Work Performance Info
Identify the key concepts and benefits of stakeholder management.
13.4 Identify the key concepts and benefits of stakeholder management
tl;dr
- [type of impact]
- [idenitification is key]
- [begin quickly!]
- [continuous communication]
- [iterative process]
quotes
- [type of impact] Every project has stakeholder who are impacted by or can impact the project in a positive or negative way. Some stakeholders will have a limited ability to influence the project’s work or outcomes; others will have significant influence on the project and its expected outcomes.
- [idenitification is key] The ability of the project manager and team to correctly identify and engage all of the stakeholders in an appropriate way can mean the difference between project success and failure.
- [begin quickly!] To increase the chances of success, the process of stakeholder identification and engagement should commence as soon as possible after the project charter has been approved, the project manager has been assigned, and the team begins to form.
- [continuous communication] The key to effective stakeholder engagement is a focus on continuous communication with all stakeholders. Stakeholder satisfaction should be identified and managed as a key project objective.
- [iterative process] The process of identifying and engaging stakeholders for the benefit of the project is iterative, and should be reviewed and updated routinely, particularly when the project moves into a new phase, or if there are significant changes in the organization or the wider stakeholder community.
PMBOK Guide, Sixth Edition, Appendix X4 - X4.10 - Key Concepts for Project Stakeholder Management, p. 678
Identify tailoring considerations for Project Stakeholder Management.
(Not included as an objective in the study guide)
- Stakeholder diversity. - Identify stakeholders
- Complexity of stakeholder relationships. -
- Communication technology. - Be mindful of how information is relayed
PMBOK Guide, Sixth Edition, 13 – Project Stakeholder Management, p. 506
Tailoring Project Stakeholder Management for Agile/Adaptive projects
Requires more collaborations between stakeholders, different approaches for prioritization, and tasks assignment, as well as more adaptability for changes and quality assurance
- High degree of change require frequent engagement with stakeholders
- Engage with stakeholders directly for productive discussion and decision making
- Promote aggressive transparency to accelerate information sharing
- Inviting stakeholders to meetings or posting artifacts can surface misalignment, dependency, or other issues quickly
Trends and Emerging practices with Project Stakeholder Management
- Stakeholder Identification - All relevant parities associated with project
- Team Influence - All team members are involved in stakeholder management in some capacity
- Stakeholder Reviews - Stakeholder community should be reviewed regularly
- Co-Creation - places greater emphasis on including affected stakeholders in the team as partners
- Value of Engagement - Emphasizing the value of stakeholder engagement, both positive and negative
Methods of stakeholder Catagorization
-
power/interest grid, power/influence grid, or impact/influence grids
- Level of authority (power)
- level of concern about project outcome (interest)
- ability to influence the outcomes of project (influence)
- ability to cause changes to projects planning or execution (impact)
- Stakeholder Cube - refinement of the grid model - 3d model
- Salience model - describes classes of stakeholders based on assessments of power, urgency, legitimacy
- Directions of influence - classifies according to their influence: upward, downward, outward, sideward
- Prioritization - or order of importance. good for large number of stakeholders
Stakeholder Analysis
- results in a list of stakeholders and relevant info (posistions, roles, “stakes”, expectations, attitudes)
