1.3 - Hierarchy (TQM only) Flashcards
Hierarchy of Quality Systems
The principle of ___________, ___________ and ________ have become the foundation by which clinical laboratories are managed and operated.
quality management; assurance; control
Hierarchy of Quality Systems
The quality systems include:
- Total Quality Management (TQM)
- Quality Management System (QMS)
- Quality Assurance Program (QAP)
- Quality Control (QC)
Total Quality Management (TQM)
- Considered the _________ in healthcare quality hierarchy. It defines ______ management functions that determine and implement quality policy.
major level; overall
Total Quality Management (TQM)
- may also be referred to as
(1) total quality ________
(2) total quality ________
(3) continuous quality improvement
(4) quality management ______
(5) industrial quality management
control; leadership; science
Total Quality Management (TQM)
It is guided by the philosophy of perpetual _______
improvement
Total Quality Management (TQM)
The principles and concepts have been formalized into a quality management process composed of: - Quality _________ (QI)
- Quality _________ (QP)
- Quality ________________ (QLP)
- Quality _________
- Quality ____________ (QA)
Improvement; Planning; Laboratory Process; Control; Assessment
Total Quality Management (TQM)
- The traditional framework for managing quality in a healthcare laboratory has emphasized the establishment of quality _______ (QLPs), Quality _____ (QC) and Quality _______ (QA).
laboratory processes; Control; assessment
Total Quality Management (TQM)
A ______ includes analytical
processes and the general policies, practices and procedures that define how all aspects of the work get done.
To provide a fully developed system and framework for managing quality, the _____ and _____component must be established.
QLP; QI; QP
Total Quality Management (TQM)
_______ provides a structured
problem-solving process for identifying the root cause of a problem and also for identifying a remedy for the problem.
QI
Total Quality Management (TQM)
Quality _______ is necessary to
(1) standardize the remedy,
(2) establish measures for monitoring performance,
(3) ensure that the performance achieved satisfies quality requirements
(4) document the new QLP
Planning
Total Quality Management (TQM)
The new process is implemented through ______ , measured and monitored through ____ and ____, improved through ____ , and re-planned through _____.
These five components working together in a feedback loop, illustrate how continuous QI is accomplished and how quality assurance is built into laboratory processes.
QLP; QC; QA; QI; QP
Total Quality Management (TQM)
The “_______” framework also defines how quality can be managed objectively using “Scientific method” or the _______ cycle (plan, do,check, act)
“five-Q”; PDCA
Total Quality Management (TQM)
_____ provides the planning
step, _____ establishes standard processes for doing things, ______ and ____ provide measures for checking how well things are done, and _____provides a mechanism for acting on these measures.
For objective management decisions, we apply methodology we use in scientific experiments.
QP; QLP; QC; QA; QI
