1 - Quality

Question 1

What is quality?

Answer 1

• as a term may be defined differently by certain industries like manufacturing, business, engineering and health
• According to ISO (International Organization for Standardization), it refers to the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
• WHO (World Health Organization) defines it as meeting the predetermined requirements of users for a particular substance or service.
• Other definitions include: degree of congruence between expectation and realization and fitness for purpose or intended use.

Question 2

According to ISO (International
Organization for Standardization), what does quality refer to?

Answer 2

• it refers to the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs

Question 3

WHO (World Health Organization) defines quality as?

Answer 3

• defines it as meeting the predetermined requirements of users for a particular substance or service

Question 4

What are other definitions of quality?

Answer 4

• degree of congruence between expectation and realization and fitness for purpose or intended use