12 - outcome measures

Question 1

what is performance management

Answer 1

the process of using performance data to improve the health of a population

Question 2

three main parts of performance management

Answer 2

performance measures - assessing

standards and targets - planning

identify improvements - improving

Question 3

what is a performance measure

Answer 3

a quantitative expression of how much/how well / at what level programs, services, or products are provided to people in a given time period

Question 4

the acronym CHIP stands for

Answer 4

community health improvement plan

Question 5

what are the four types of performance measures

Answer 5

1 - input measures - measure of what you put in to a program to make it successful (ex number staff working, number of dollars)

2 - output measures - raw number of services produced by the progam (number of classes taught, number of participants served)

3 - efficiency measures - how time/cost effective a process is (ex - dollar cost per recreation class attendee)

4 - outcome measures - the impact your process has on people or issues (ex change in health outcomes, knowledge gained)