1.2 EVOLUTION OF MANAGEMENT THEORY (neo-classical))

Question 1

WHAT IS NEO CLASSICAL APPROACH ALSO CALLED?

Answer 1

HUMAN RELATIONS APPROACH

Question 2

WHO IS ELTON MAYO?

Answer 2

FATHER OF HUMAN RELATIONS MOVEMENT

Question 3

WHO ADVOCATED HUMAN RELATIONS APPROACH?

Answer 3

1. ELTOTN MAYO
2. RENEE LIKERT
3. DOUGLAS MCGREGOR

Question 3

WHO ADVOCATED HUMAN RELATIONS APPROACH?

Answer 3

1. ELTOTN MAYO
2. RENEE LIKERT
3. DOUGLAS MCGREGOR

Question 4

WHERE WERE RESEARCHERS LED BY MAYO INVITED?

Answer 4

HAWTHORNE PLANT OF WESTERN ELECTRIC COMPANY AT CHICAGO IN 1927

Question 5

WHAT WAS THE RESEARCH CALLED?

Answer 5

HAWTHORNE STUDIES

Question 6

WHAT DID RESEARCHERS DISCOVER?

Answer 6

the relationship between productivity

and working conditions when they were improved.

Question 6

WHAT DID RESEARCHERS DISCOVER?

Answer 6

the relationship between productivity

and working conditions when they were improved.

Question 7

WHY WAS NEO CLASSICAL APPROACH ADVOCATED?

Answer 7

The behavioural scientists criticised the early management approaches for their
insensitiveness to the human side of the organisation.

Question 8

4 HAWTHORNE EXPERIMNTS?

Answer 8

1. ILLUMINATION
2. RELAY ROOM
3. BANK WIRING
4. INTERVIEW

Question 9

WHAT IS PRODUCTIVITY?

Answer 9

Productivity is an index that measures output relative to inputs. PRODUCTIVITY = OUTPUT/INPUT

Question 10

WHAT IS ILLUMINATION EXPERIMENT?

Answer 10

1. LIGHTING FACTOR
2. RELATION BET PHYSICAL FACTOR AND PRODUCTIVITY
3. GRP A UNDER CONSTANT LIGHT
4. GRP B UNDER VARIABLE LIGHT
5. PRODUCTIVITY INCREASED FOR BOTH

Question 10

WHAT IS ILLUMINATION EXPERIMENT?

Answer 10

1. LIGHTING FACTOR
2. RELATION BET PHYSICAL FACTOR AND PRODUCTIVITY
3. GRP A UNDER CONSTANT LIGHT
4. GRP B UNDER VARIABLE LIGHT
5. PRODUCTIVITY INCREASED FOR BOTH

Question 11

WHAT IS RELAY ROOM EXPERIMENT?

Answer 11

1. IDENTIFY WHICH PHYSICAL FACTOR DOMINATES PRODUCTIVITY
2. SIX FEMALE WORKERS
3. ASSEMBLE TELEPHONE
4. WORKING HOURS, TEMPERATURE, INCENTIVE SYSTEM WAS MANIPULATED
5. NO CORRELATION BETWEEN THEM AND PRODUCTIVITY

Question 12

WHAT IS INTERVIEW PROGRAMME?

Answer 12

1. SEARCH OTHER VARIABLES
2. 20000 INTERVIEWS
3. EMPLOYEES GIVEN QUESTIONNAIRE
4. SOCIAL FACTORS, POSITION OF WORKER, GROUP BEHAVIOUR INFLUENCES PERFORMANCE

Question 13

WHAT IS BANK WIRING EXPERIMENT?

Answer 13

1. IMPACT OF SMALL GROUPS ON INDIVIDUAL BEHAVIOUR
2. 14 MALE WORKERS
3. EACH GROUP HAD UNOFFICIAL STANDARD OF PERFORMANCE
4. PRODUCTION RECORDS WERE COMPARED
5. INDIVIDUAL OUTPUT REMAINED CONSTANT

Question 14

WHAT IS THE CONTRIBUTION OF HAWTHORNE STUDIES?

Answer 14

1. Work is a group activity.
2. Informal groups exercise strong social control over the work habits and attitudes of the individual worker.
3. Free flow of two-way communication is necessary for the proper functioning of the organisation.
4. Employees prefer self-control and self-direction.
5. Money is only one of the motivator.
6. Employees prefer democratic, participative style of management.