SOP

Question 1

Function of SOP

Answer 1

Provide direction
Efficiency
Reduce training time
Improve communication
Improve work consistency

Question 2

When to write an SOP

Answer 2

Before the job has begun
Test before applicate
Revise after trial, when changes are made

Question 3

Basic rules

Answer 3

• can both be long and short
• break up the steps into sections
• use graphical SOP, flowcharts etc

Question 4

Why no long SOP’s?

Answer 4

long scares people, difficult to follow, hides steps that should have extra attention, difficult to write bc of the sequence

Question 5

Cultural considerations

Answer 5

consider age, education,experience, skills, work culture of performing people
use of silence
use of humour
know how much to say

Question 6

Format: organizing an SOP

Answer 6

Simple steps (switch off coffee machine)
Hierarchical steps (check in a guest)
Graphic format (VIP set up in room)