1 6 Promoting Effective Communication

Question 0

Sender

Answer 0

The person or group wishing to share information

Question 1

Communication

Answer 1

The sharing of information between two or more individuals or groups to reach a common understanding

Question 2

Message

Answer 2

The information that a sender wants to share

Question 3

Encoding

Answer 3

Translating a message into understandable symbols or language

Question 4

noise

Answer 4

anything that hampers any stage of the communication process

Question 5

receiver

Answer 5

the person or groups for which a message is intended

Question 6

medium

Answer 6

The pathway through which an encoded message is transmitted to a receiver

Question 7

decoding

Answer 7

interpreting and trying to make sense of a message

Question 8

verbal communication

Answer 8

The encoding of messages into words, either written or spoken

Question 9

non verbal communications

Answer 9

The encoding of messages by means of facial expressions, body language, and styles of dress

Question 10

perception

Answer 10

process through which people selext, organize, and interpret sensory input to give meaning and order to the world around them

Question 11

stereotypes

Answer 11

simplified and often inaccurate beliefs about the characteristics of particular groups of people can interfere with encoding and decoding of messages

Question 12

biases

Answer 12

systematic tendencies to use information about others in ways that result in inaccurate perceptions

Question 13

information richness

Answer 13

The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding

Question 14

managing by wandering around

Answer 14

A face to face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns

Question 15

Mention 4 communication media in order of their information richness

Answer 15

High
face to face communication
spoken communication electronically transmitted
personally addresed written communication
impersonal written communication

Question 16

information overload

Answer 16

The potential for important information to be ignored or overlooked while tangential information receives attention

Question 17

blog

Answer 17

A web site on which an individual, groups, or organization posts information, commentary, and opinions and to which readers can often respond with their own commentary and opinions

Question 18

Communication networks

Answer 18

The pathways along which information flows in groups and teams and throughout the organization

Question 19

wheel network

Answer 19

information flows in hub and spoke

Question 20

chain network

Answer 20

members communicate in a predetermined sequence

Question 21

circle networks

Answer 21

group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, etc ex members of task forces and standing committees

Question 22

all channel network

Answer 22

Founded in teams, full mesh

Question 23

grapevine

Answer 23

an informal communication network along which unofficial information flows

Question 24

3 factors to consider ehen selecting a communication media

Answer 24

Level of information richness needed
Time needed for the communication
Need for a paper or electronic trail

Question 25

internet

Answer 25

a global system of computer networks

Question 26

intranet

Answer 26

A company wide system if computer networks

Question 27

groupware

Answer 27

computer software that enables members if groups and teams to share information with one another

Question 28

collaboration software

Answer 28

Groupware that promotes and facilitates collaborative, highly interdependent interactions and provides an electronic meeting site for communication among team members

Question 29

communication skills for managers as senders

Answer 29

• send clear and complete messages
• encode message in symbols that rx understands
• Select medium that is appropriate for the message
• Select medium that receiver monitors
• Avoid filtering and inf distortion
• Ensure feedback mechanism in place
• Provide accurate information to ensure that musleading rumors are nit spread

Question 30

Jargon

Answer 30

Specialized la guage that members of an occupation, group, or organization develop to facilitate communication among themselves

Question 31

filtering

Answer 31

Whitholding part of a message because of the mistaken belief that the receiver dies not need or will nit want the information

Question 32

information distortion

Answer 32

Changes the meaning of a message passes through a series of senders and receivers

Question 33

rumors

Answer 33

Unofficial pieces of information of interest to organizational members but with no identifiable source

Question 34

Communication skills for managers as receivers

Answer 34

Pay attention
Be a good listener
Be empathetic

Question 35

Linguistic style

Answer 35

A person’s characteristic way of speaking

Question 36

Linguistic styles

Criss Cultural differences

Answer 36

Formality

Distance

Question 37

Linguistic styles

Gender differences

Answer 37

women downplay people differences not overly concerned to obtain credit, want to make everyone feel more or less on equal footing even low performers
men emphasize town superiority