1 6 Promoting Effective Communication Flashcards
Sender
The person or group wishing to share information
Communication
The sharing of information between two or more individuals or groups to reach a common understanding
Message
The information that a sender wants to share
Encoding
Translating a message into understandable symbols or language
noise
anything that hampers any stage of the communication process
receiver
the person or groups for which a message is intended
medium
The pathway through which an encoded message is transmitted to a receiver
decoding
interpreting and trying to make sense of a message
verbal communication
The encoding of messages into words, either written or spoken
non verbal communications
The encoding of messages by means of facial expressions, body language, and styles of dress
perception
process through which people selext, organize, and interpret sensory input to give meaning and order to the world around them
stereotypes
simplified and often inaccurate beliefs about the characteristics of particular groups of people can interfere with encoding and decoding of messages
biases
systematic tendencies to use information about others in ways that result in inaccurate perceptions
information richness
The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding
managing by wandering around
A face to face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns
Mention 4 communication media in order of their information richness
High
face to face communication
spoken communication electronically transmitted
personally addresed written communication
impersonal written communication
information overload
The potential for important information to be ignored or overlooked while tangential information receives attention
blog
A web site on which an individual, groups, or organization posts information, commentary, and opinions and to which readers can often respond with their own commentary and opinions
Communication networks
The pathways along which information flows in groups and teams and throughout the organization
wheel network
information flows in hub and spoke
chain network
members communicate in a predetermined sequence
circle networks
group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, etc ex members of task forces and standing committees
all channel network
Founded in teams, full mesh
grapevine
an informal communication network along which unofficial information flows
3 factors to consider ehen selecting a communication media
Level of information richness needed
Time needed for the communication
Need for a paper or electronic trail
internet
a global system of computer networks
intranet
A company wide system if computer networks
groupware
computer software that enables members if groups and teams to share information with one another
collaboration software
Groupware that promotes and facilitates collaborative, highly interdependent interactions and provides an electronic meeting site for communication among team members
communication skills for managers as senders
- send clear and complete messages
- encode message in symbols that rx understands
- Select medium that is appropriate for the message
- Select medium that receiver monitors
- Avoid filtering and inf distortion
- Ensure feedback mechanism in place
- Provide accurate information to ensure that musleading rumors are nit spread
Jargon
Specialized la guage that members of an occupation, group, or organization develop to facilitate communication among themselves
filtering
Whitholding part of a message because of the mistaken belief that the receiver dies not need or will nit want the information
information distortion
Changes the meaning of a message passes through a series of senders and receivers
rumors
Unofficial pieces of information of interest to organizational members but with no identifiable source
Communication skills for managers as receivers
Pay attention
Be a good listener
Be empathetic
Linguistic style
A person’s characteristic way of speaking
Linguistic styles
Criss Cultural differences
Formality
Distance
Linguistic styles
Gender differences
women downplay people differences not overly concerned to obtain credit, want to make everyone feel more or less on equal footing even low performers
men emphasize town superiority
