06 Job Characteristics Model Flashcards
Biological approach
Focuses on designing the work environment to maximize the physical comfort of employees
Perceptual-Motor Approach
emphasizes the reliability of work outcomes by examining error rates, accidents, and workers’ feedback about facilities and equipment
Organizational Psychological Approach
focuses on the core job characteristics to reduce stress experiences and increase the positive psychological states
Job Characteristics Model
A job design approach that seeks to increase employee motivation and well-being by redesigning work to make it more internally motivating.
5 core job characteristics
- Skill variety
- Task identity
- Task significance
- Autonomy
- Job feedback
High skill variety, task identity, and task significance -> what critical psychological state?
experienced meaningfulness
Autonomy ->
felt responsibility
Feedback –>
knowledge of results
Motivating Potential Score
Measured by using a job description survey to quantify the 5 core job characteristics
5 personal work outcomes
- Internal motivation
- Job satisfaction
- Performance quality
- Low absenteeism
- Low turnover
What is the important individual difference factor?
growth need strength (JCM works well for those with high GNS)
Growth need strength
The extent to which individuals value or desire fulfilling higher-order needs
Job Design
Changing the content and/or process of a specific job to increase positive psychological states and well-being
3 steps to improve well-being through job design
- Diagnose the work environment and job aspects to determine if stress problem is due to the core job characteristics
- Determine whether job redesign is appropriate for a given group of employees
- Determine how to best redesign the job
