02 Common Work Stressors and Strains Flashcards
Stressor
Physical or psychological demands to which an individual responds
3 types of physical stressors
- noise
- light
- vibration
3 types of psychosocial stressors (role stressors)
- role ambiguity
- role conflict
- role overload
Strain
Reactions or responses to stressors (well-being, health, or behavioral outcomes)
3 types of strains
- physiological
- psychological
- behavioral
4 types of physiological strains
- cardiovascular
- biochemical
- gastrointestinal
- musculoskeletal
3 types of psychological strains
- depression
- anxiety
- job satisfaction
2 types of behavioral strains
- turnover
2. absenteeism
What mediates stressors and strains?
Perception and cognition (appraisal process)
What are the 2 moderators of stressors and strains?
- properties of the person
2. properties of the situation
role stressor
Result from multiple task requirements or roles of employees (role ambiguity, conflict, overload)
Role ambiguity
employees lack clear knowledge of expected behavior
Role conflict
demands from different sources are incompatible
Role overload
An employee is expected to fill too many roles at once
5 ways to assess “lack of control”
- control over how quickly or slowly you have to work
- control over the variety of methods you use in doing your work
- control over when you come to work and leave
- ability to predict the amount of work you’ll have to do on any given day
- how much you can choose among a variety of tasks or projects to do
job burnout
extreme state of psychological strain resulting from prolonged response to chronic job stressors that exceed an individual’s resources to cope with them
how is job burnout measured?
Maslach Burnout Inventory (MBI)
occupations effected by job burnout
human service workers with a caregiving role, teaching role
3 components of job burnout
- emotional exhaustion
- depersonalization/cynicism
- low personal accomplishment/inefficacy
