02 Common Work Stressors and Strains

Question 1

Stressor

Answer 1

Physical or psychological demands to which an individual responds

Question 2

3 types of physical stressors

Answer 2

1. noise
2. light
3. vibration

Question 3

3 types of psychosocial stressors (role stressors)

Answer 3

1. role ambiguity
2. role conflict
3. role overload

Question 4

Strain

Answer 4

Reactions or responses to stressors (well-being, health, or behavioral outcomes)

Question 5

3 types of strains

Answer 5

1. physiological
2. psychological
3. behavioral

Question 6

4 types of physiological strains

Answer 6

1. cardiovascular
2. biochemical
3. gastrointestinal
4. musculoskeletal

Question 7

3 types of psychological strains

Answer 7

1. depression
2. anxiety
3. job satisfaction

Question 8

2 types of behavioral strains

Answer 8

1. turnover

2. absenteeism

Question 9

What mediates stressors and strains?

Answer 9

Perception and cognition (appraisal process)

Question 10

What are the 2 moderators of stressors and strains?

Answer 10

1. properties of the person

2. properties of the situation

Question 11

role stressor

Answer 11

Result from multiple task requirements or roles of employees (role ambiguity, conflict, overload)

Question 12

Role ambiguity

Answer 12

employees lack clear knowledge of expected behavior

Question 13

Role conflict

Answer 13

demands from different sources are incompatible

Question 14

Role overload

Answer 14

An employee is expected to fill too many roles at once

Question 15

5 ways to assess “lack of control”

Answer 15

1. control over how quickly or slowly you have to work
2. control over the variety of methods you use in doing your work
3. control over when you come to work and leave
4. ability to predict the amount of work you’ll have to do on any given day
5. how much you can choose among a variety of tasks or projects to do

Question 16

job burnout

Answer 16

extreme state of psychological strain resulting from prolonged response to chronic job stressors that exceed an individual’s resources to cope with them

Question 17

how is job burnout measured?

Answer 17

Maslach Burnout Inventory (MBI)

Question 18

occupations effected by job burnout

Answer 18

human service workers with a caregiving role, teaching role

Question 19

3 components of job burnout

Answer 19

1. emotional exhaustion
2. depersonalization/cynicism
3. low personal accomplishment/inefficacy