04-05 Missing Persons Flashcards
What is the Rationale?
Missing person occurrences are a high-risk area of policing, and must be given appropriate levels of priority and resources from the outset. Each missing person occurrence reported to the Toronto Police Service (Service) SHALL/will be treated as an investigation, given the potential that criminality may be uncovered at a later date.
This Procedure provides direction to members outlining both the responsibility and clearly defined guidelines for the reporting of missing persons, the co-ordination of search activities, the required investigation, and subsequent follow-up.
Supervision - Notification/Attendance requirements:
Supervisory Officer attendance mandatory for Level 2 and 3 searches
Supervisory Officer notification mandatory for all missing person investigations
Procedure - A missing person is a person where both the following circumstances exist with respect to the person: 1. The persons whereabouts are unknown and,
i. the person has not been in contact with people who would likely be in contact with the person, or
ii. it is reasonable in the circumstances to fear for the person’s safety because of the circumstances surrounding the person’s absence or because of any other prescribed considerations.
Procedure - A missing person is a person where both the following circumstances exist with respect to the person: 2. A member of a police force is unable to locate the person after making reasonable efforts to do so. When someone is reported as missing or lost to the Service, _______ SHALL be taken in all instances and completed in accordance with this Procedure.
a full missing person eReport
Procedure - All reports of missing persons are accepted at the time that they are made and given full consideration and attention regardless of:
where the missing person resides;
where the reportee resides;
the reportee’s relationship to the missing person;
the length of time the person has been missing; or
the missing person’s age, sex, race, citizenship, ethnic origin, religion, sexual orientation, gender identity, gender expression, belief, social standing, disability or lifestyle.
Procedure - There are______ levels of investigative response to missing person cases. This is determined with information collected on the ________. These forms are an investigative aid that will be used to assist responding officers, supervisors and the Officer in Charge in assessing the level of risk, and determining the appropriate level of investigative response that is required.
three (3) , TPS 260 and TPS 260A
Procedure - All cases of missing persons where circumstances indicate a strong possibility of foul play meet the criteria as ________. Therefore, an accredited Major Case Manager SHALL lead the investigation.
a Major Case pursuant to the Ontario Major Case Management Manual
Procedure - Missing person cases, where it has yet to be determined whether foul play is involved and the individual remains unaccounted for______ after being reported missing, SHALL be deemed a _______ for the purpose of utilizing the Ministry approved software ______.
thirty (30) days, Major Case pursuant to the Ontario Major Case Management Manual, (PowerCase)
Procedure - In cases where foul play is suspected or unusual circumstances are encountered the collection of DNA will be conducted under the direction of
Detective Operations – Forensic Identification Services (FIS).
Procedure - A citizen requesting information about another citizen’s whereabouts either electronically or by telephone SHALL be directed to the ______ SHALL determine whether it is appropriate to release the requested information.
Officer in Charge. The Officer in Charge
Procedure - If the reportee and missing person are or have been involved in an intimate relationship, members SHALL
comply with Procedure 05–04.
Missing Persons Act - The Missing Persons Act came into effect on July 1, 2019. This legislation will assist police officers investigating missing person occurrences by providing them with the ability, in certain circumstances, to:
obtain a court order for a person or entity to produce records that would assist in locating a missing person;
obtain a search warrant to allow entry onto a premises to locate a missing person; and
make an urgent demand for records without judicial authorization.
If it is determined that a search warrant or, in exigent circumstances, an urgent demand for records may further the investigation, police officers SHALL comply with the relevant direction contained in this Procedure.
Missing Persons Unit (MPU) - The Missing Persons Unit (MPU) is the centralized unit for the Service that will ensure a consistent process and investigative response for all occurrences of persons missing in the City of Toronto, or on the way to/from the City of Toronto. This includes both newly reported and historic cases of missing persons and unidentified human remains. The availability of the MPU will ensure:
standardized investigations and a consistent process of review across the Service;
collaboration of all partners to leverage all available resources that may be utilized as a resource for investigative assistance, information and community mobilization;
all relevant information is entered on the National Centre for Missing Persons and Unidentified Remains
(NCMPUR) website;
our commitment to a victim-centered approach to all missing person occurrences (victim support/management);
and
continuity and consistency of file management.
The MPU is available to all members of the Service as a resource that is:
available to provide direction, guidance, follow-up and support for missing person investigations;
designated by the Chief to coordinate, manage and report on the use of urgent demands for records outlined in section 8 of the Missing Persons Act.
National Missing Persons DNA Program - The National Missing Persons DNA Program (NMPDP) is designed to be utilized as an _______. The NMPDP is a joint effort of the ________
additional resource with ongoing missing person investigations
National Centre for Missing Persons and Unidentified Remains (NCMPUR) and the National DNA Data Bank (NDDB).
National Missing Persons DNA Program - Each person’s DNA (deoxyribonucleic acid) is unique to them and it can be used to identify a missing person’s________. The DNA of a missing person can be collected from personal items containing their ________. These types of personal items are often lost even with the short passage of time and, as a result, should be _________
remains or their blood at a crime scene
saliva, blood, skin cells or sweat, as outlined in Appendix A
collected in the early stages of a missing person investigation.
National Missing Persons DNA Program - Once collected, a DNA profile may be submitted under the ______. In order to utilize a missing person’s DNA as an investigative tool, _______ is required. For additional information pertaining to the collection of DNA in missing person investigations, officers SHALL contact the MPU directly.
NMPDP and compared on an ongoing basis to DNA collected in other cases
written consent from the missing person’s family
Divisional Resource Checklist - Divisional Unit Commanders SHALL ensure that a list of local resources is created and maintained to assist personnel assigned to missing person searches. Information may include, but is not limited to listings for
community centres, pools, arenas, libraries
churches
schools
shopping malls
transportation facilities (bus terminals, train stations, etc.)
hotels/motels
hostels & withdrawal management centres (formerly known as detoxification centres)
social service agencies, drop in centres
hospitals
private security agencies operating in the division
Search Levels - The search for missing persons is divided into three levels of operation:
Level 1 Missing Person Search
Level 2 Missing Person Search
Level 3 Missing Person Search
Search Levels - Depending upon the circumstances, the search can begin at _____, but does not preclude the steps in the previous levels, if appropriate.
Level 2 and Level 3 searches SHALL be conducted using the ____
any one of the three (3) levels
Incident Management System as defined in Chapter 10, Appendix A.
BOLOs - A Be On the LookOut (BOLO) request is generated when a _______. ______ is responsible for posting the BOLO.
missing person eReport is created, Records Management Services – Operations (RMS – Ops)
Amber Alert - The activation of an AMBER Alert SHALL be considered in all missing children investigations, and Major Case Management SHALL be implemented in all cases involving AMBER Alert activation.
Before an AMBER Alert is initiated, the following guidelines must be met
the investigator believes a child under eighteen (18) years of age has been abducted
the investigator believes the child is in danger
there is descriptive information about one (1) or more of the following
- child
- abductor
- vehicle
to believe an immediate broadcast alert will help in locating the child.
Police officers requesting an Amber Alert SHALL also comply with Procedure 05–26.
Reporting - When a person has been reported missing to the Service, officers SHALL
utilize the Missing Person Phone-In process by contacting RMS – Ops via telephone to generate the required missing person eReport. This process will simplify data entry requirements for officers, and ensure the missing person is entered onto CPIC immediately.
Reporting - In all instances:
a missing person eReport SHALL be completed;
the person’s information SHALL be entered onto CPIC as missing; and
an investigation SHALL be commenced.
Under no circumstances will the report of a missing person be entered as an ‘Incident’.
Reporting - When a person is reported missing by a reportee in person at a division, the reportee SHALL not
be directed to attend a different division.
Reporting - When a person is reported missing by a reportee over the telephone, the member receiving the telephone call may
transfer the reportee to Communications Services.
Reporting - If the person is being reported missing at a Service facility other than a police division, members may
contact the division responsible for that area to attend and conduct an investigation.
Reporting Reference Guide -
When the missing person category has been established through the Reporting Reference Guide, refer to the corresponding directions below.
Category Circumstances Responsible for Initial Report
A Reportee is situated in the City of Toronto
Missing person is a resident of the City of Toronto
Division Reportee Resides
B Reportee is situated in the City of Toronto
Missing person is not a resident of the City of Toronto
Area the person is missing from is known
Division Reportee Resides
C Reportee is situated in the City of Toronto
Missing person is not a resident of the City of Toronto
Area the person is missing from is unknown
Division Reportee Resides
D Reportee is situated outside the City of Toronto
Missing person is a resident of the City of Toronto
Division Missing Person Resides
E Reportee is situated outside the City of Toronto
Missing person is not a resident of the City of Toronto
Area the person is missing from is known
Division Missing Person Last Known To Be
F Reportee is situated outside the City of Toronto
Missing person is not a resident of the City of Toronto
Area the person is missing from is unknown
TPOC To Determine
Missing Person (A)
Reportee is situated in the City of Toronto
Missing person is a resident of the City of Toronto
The division receiving the report of a missing person SHALL
conduct the initial investigation
complete the applicable eReports
if the division receiving the report for the missing person is not the division where the missing person resides, immediately
- provide the eReport number to the Officer in Charge of the division where the missing person resides
- record the name, rank and badge number of the Officer in Charge contacted in the eReport
The division where the missing person resides SHALL conduct a follow–up investigation.
Missing Person (B)
- Reportee is situated in the City of Toronto
- Missing person is not a resident of the City of Toronto
- Area the person is missing from is known
The division receiving the report of a missing person SHALL
conduct the initial investigation
complete the applicable eReports
if the division receiving the report for the missing person is not the division responsible for the area from which
the person is missing, immediately
- provide the eReport number to the Officer in Charge of the division responsible for the area from which the
person is missing
- record the name, rank and badge number of the Officer in Charge contacted in the eReport
The division responsible for the area where the person is missing from SHALL conduct a follow–up investigation.
Missing Person (C)
- Reportee is situated in the City of Toronto
- Missing person is not a resident of the City of Toronto
- Area the person is missing from is unknown
The division receiving the report of a missing person SHALL
conduct the initial investigation
complete the applicable eReports
conduct a follow-up investigation
add any new information in the original eReport until the missing person is located or further information is received concerning the whereabouts of the missing person that identifies an area where the person may be located or was missing from
if further information is received about the area from which the person is missing, provide the eReport number to the Officer in Charge of the division responsible for that area for follow–up investigation
Missing Person (D)
- Reportee is situated outside the City of Toronto
- Missing person is a resident of the City of Toronto
The unit receiving a report of a missing person SHALL transfer the reportee to the division where the missing person resides.
The division where the missing person resides SHALL
advise the reportee that a member of the police service having jurisdiction where the reportee is currently situated
will attend to speak with them
generate a CPIC message to the local police service requesting
an officer from the local police service attend and speak with the reportee
the name, rank, badge number, and contact information of the officer from the local police service who is
attending to conduct the initial investigation, be forwarded by CPIC message to the TPS division conducting
the investigation
all information obtained during the initial investigation be forwarded by facsimile to the TPS division
conducting the investigation
complete the applicable eReports, including the results of the investigation conducted by the local police service.
The division where the missing person resides shall conduct a follow–up investigation.
Missing Person (E)
- Reportee is situated outside the City of Toronto
- Missing person is not a resident of the City of Toronto
- Area the person is missing from is known
The unit receiving a report of a missing person shall transfer the reportee to the division responsible for the area from which the person is missing.
The division responsible for the area from which the person is missing SHALL
advise the reportee that a member of the police service having jurisdiction where the reportee is currently situated will attend to speak with them
generate a CPIC message to the local police service requesting
-an officer from the local police service attend and speak with the reportee
-the name, rank, badge number, and contact information of the officer from the local police service who is attending to conduct the initial investigation, be forwarded by CPIC message to the TPS division conducting the investigation
-all information obtained during the initial investigation be forwarded by facsimile to the TPS division conducting the investigation
complete the applicable eReports, including the results of the investigation conducted by the local police service
The division responsible for the area where the person is missing from SHALL conduct a follow–up investigation.
Missing Person (F)
- Reportee is situated outside the City of Toronto
- Missing person is not a resident of the City of Toronto
- Area the person is missing from is unknown
The unit receiving a report of a missing person SHALL transfer the reportee to the Toronto Police Operations Centre (TPOC).
The TPOC SHALL
speak with the reportee over the telephone in an attempt to identify an area from which the person is missing
if the area is identified transfer the reportee to the division responsible for that area
if the area is not identified, the Officer in Charge – TPOC SHALL assign the investigation to the most appropriate
division and ensure the reportee is transferred to that division
The division assigned the investigation SHALL
advise the reportee that a member of the police service having jurisdiction where the reportee is currently situated
will attend to speak with them
generate a CPIC message to the local police service requesting
an officer from the local police service attend and speak with the reportee
the name, rank, badge number, and contact information of the officer from the local police service who is
attending to conduct the initial investigation, be forwarded by CPIC message to the TPS division conducting
the investigation
all information obtained during the initial investigation be forwarded by facsimile to the TPS division
conducting the investigation
complete the applicable eReports, including the results of the investigation conducted by the local police service
add any new information in the original eReport until the missing person is located or further information is received
concerning the whereabouts of the missing person that identifies an area where the person may be located or
was missing from
if further information is received about the area from which the person is missing, provide the eReport number to
the division responsible for that area for follow–up investigation
If during the investigation into the missing person it is determined that the person is missing from a jurisdiction outside of the City of Toronto, shall immediately forward the report to the police service having jurisdiction from which the person is missing.
Toronto Resident Reported Missing to another Jurisdiction -
When information is received from another police agency that a City of Toronto resident has been reported missing in another jurisdiction, the Detective Sergeant of the division where the missing person resides SHALL ensure
a Service lead investigator is assigned to the occurrence;
an investigation is undertaken in cooperation with the agency that received the report;
once the other agency has cleared the investigative leads within their jurisdiction, the Service will take responsibility for the investigation;
CPIC entries are updated as required to indicate the investigation is now the responsibility of the Service; and
compliance with all relevant direction contained in this Procedure.
Child Apprehension Warrant -
If a missing person is under sixteen (16) years of age and circumstances warrant, the police officer SHALL ________ that they may apply to a Justice of the Peace (Ontario Court of Justice, Family Division) for an ________.
When in receipt of a Child Apprehension Warrant, officers SHALL scan and attach the warrant to the original eReport and notify RMS – Ops to ensure the warrant is entered onto CPIC
advise the parent, guardian or the approved agency that has custody of the child
apprehension warrant under the Child, Youth and Family Services Act (CYFSA)
International Investigations -
When investigating any missing person case that is international in nature where there is an immediate concern for public safety, or high risk travelling, officers SHALL notify_____. Police officers investigating any other cases that are international in scope SHALL contact the ______for assistance.
The MPU will notify INT - Security, as required, and provide investigative support based on Interpol’s missing person’s protocol.
Intelligence Services - Security Section (INT – Security) at 8-3500 immediately
MPU via the global e-mail address at MissingPersons
Missing Persons - Level 1 - Police Officer - The first police officer SHALL be responsible for conducting the
initial investigation, preserving evidence, completing all necessary reports and notifying a supervisory officer of all pertinent facts.
Missing Persons - Level 1 - Police Officer - When investigating a report of a missing person SHALL
comply with the applicable Reporting section of this Procedure
interview the last person to see the missing person, where possible
comply with Procedure 04–09 if the services of an interpreter are required
determine if any information has been recorded on a TPS 261 by the reportee, and obtain a copy where possible
obtain a complete and accurate description of the person, including clothing, medical conditions, identification and possible destinations
complete the TPS 261, as required
obtain dental information for the missing person, if available
obtain a photograph of the missing person, if available, and transmit electronically to relevant units and agencies,
both internal and external
search the home and the immediate area thoroughly
if permission to search the home or adjoining property is not granted notify a supervisor and add the details to the
original eReport
provide the description and all other pertinent information to the Communications Operator to relay to the field
phone RMS - Ops as required and provide all pertinent information to ensure that a new missing person eReport
is generated
When reporting officers call RMS - Ops to create the missing person eReport, RMS – Ops staff will ensure that the missing person is entered on CPIC immediately.
ensure the information is provided to surrounding police services, if appropriate
complete a 300m radius search of the place last seen, if known
Always consider the nature of the area to be searched (e.g. ground, urbanized, ravine or water). When searching in highly urbanized areas, searchers should consider the third dimension, upwards through the building layers.
if it is determined that a 300m radius search is not required, record specific details in the original eReport and advise supervisory officer
canvass the neighbours, using the suggested questions contained in the TPS 233A
complete a TPS 233 for each location canvassed
comply with Procedure 04-21 if it is determined that surveillance/security recordings are available
conduct a Person Query, including a CPIC check to ensure the necessary particulars have been properly entered
complete the original eReport generated by RMS, as required and ensure
the TPS 260 is completed and submitted to the Supervisory Officer
all other relevant information is documented
RMS – Ops will create and post a BOLO, as applicable.
consider obtaining the assistance of Victim Services Toronto in compliance with Procedure 04–31
provide the reportee with the telephone number of the Detective Sergeant of the division where the missing person
resides
consider using a poster or bulletin to assist in locating the missing person by completing a TPS 232
contact Communications Services and request all pertinent information, including the telephone number and
contact information of the Officer in Charge is forwarded to
Toronto Paramedic Services (Paramedics)
Toronto Fire Services (TFS)
Toronto Transit Commission (TTC)
notify a supervisory officer of all particulars
scan and attach all memorandum notes, photographs and hardcopy files to the original eReport prior to the
completion of the tour of duty
ensure all investigative steps are recorded electronically in the original eReport
All of this information is of value, and may serve to aid police response for any future calls for service.
Supervisory Officer - Missing Persons - Level 1 - Upon being notified of a Level 1 search and investigative response SHALL
ensure a TPS 260 and TPS 261 have been completed
complete the required TPS 260A
in consultation with the first responding officer and Officer in Charge, assess the level of risk and determine the
appropriate level of response
ensure the required eReport is generated via RMS-Ops and the missing person has been entered onto CPIC
notify the divisional Detective Sergeant
ensure a 300m radius search of the place last seen has commenced, if known
if it is determined that a 300m radius search is not required, ensure the specific details are included in the original eReport
Divisional Investigator - Missing Persons - Level 1 - When assigned a missing person occurrence SHALL
conduct a thorough investigation, as determined on a case-by-case basis
ensure all investigative efforts are recorded in the original eReport
scan and attach all memorandum book notes and hardcopy reports to the original eReport
Detective Sergeant - Missing Persons - Level 1 -
The Detective Sergeant is responsible for ensuring the appropriate investigative response. When notified of a missing person occurrence SHALL
assign divisional investigative personnel, as required
ensure ongoing communication with the Officer in Charge of any other division that is/may be involved in the
occurrence
ensure all eReports are completed
Missing Persons - Level 2 - Police Officer - When investigating a report of a missing person SHALL
comply with item 1
comply with the applicable Reporting section of this Procedure
interview the last person to see the missing person, where possible
comply with Procedure 04–09 if the services of an interpreter are required
determine if any information has been recorded on a TPS 261 by the reportee, and obtain a copy where possible
obtain a complete and accurate description of the person, including clothing, medical conditions, identification and possible destinations
complete the TPS 261, as required
obtain dental information for the missing person, if available
obtain a photograph of the missing person, if available, and transmit electronically to relevant units and agencies,
both internal and external
search the home and the immediate area thoroughly
if permission to search the home or adjoining property is not granted notify a supervisor and add the details to the
original eReport
provide the description and all other pertinent information to the Communications Operator to relay to the field
phone RMS - Ops as required and provide all pertinent information to ensure that a new missing person eReport
is generated
When reporting officers call RMS - Ops to create the missing person eReport, RMS – Ops staff will ensure that the missing person is entered on CPIC immediately.
ensure the information is provided to surrounding police services, if appropriate
complete a 300m radius search of the place last seen, if known
Always consider the nature of the area to be searched (e.g. ground, urbanized, ravine or water). When searching in highly urbanized areas, searchers should consider the third dimension, upwards through the building layers.
if it is determined that a 300m radius search is not required, record specific details in the original eReport and advise supervisory officer
canvass the neighbours, using the suggested questions contained in the TPS 233A
complete a TPS 233 for each location canvassed
comply with Procedure 04-21 if it is determined that surveillance/security recordings are available
conduct a Person Query, including a CPIC check to ensure the necessary particulars have been properly entered
complete the original eReport generated by RMS, as required and ensure
the TPS 260 is completed and submitted to the Supervisory Officer
all other relevant information is documented
RMS – Ops will create and post a BOLO, as applicable.
consider obtaining the assistance of Victim Services Toronto in compliance with Procedure 04–31
provide the reportee with the telephone number of the Detective Sergeant of the division where the missing person
resides
consider using a poster or bulletin to assist in locating the missing person by completing a TPS 232
contact Communications Services and request all pertinent information, including the telephone number and
contact information of the Officer in Charge is forwarded to
Toronto Paramedic Services (Paramedics)
Toronto Fire Services (TFS)
Toronto Transit Commission (TTC)
notify a supervisory officer of all particulars
scan and attach all memorandum notes, photographs and hardcopy files to the original eReport prior to the
completion of the tour of duty
ensure all investigative steps are recorded electronically in the original eReport
All of this information is of value, and may serve to aid police response for any future calls for service.
Supervisory Officer - Missing Persons - Level 2 - The first supervisory officer SHALL be responsible for the quality and thoroughness of the uniform response. When commencing a Level 2 search and investigative response SHALL
ensure compliance with item 1
comply with item 2
attend the scene and establish a command post at a location other than the place last seen or the missing person’s
home
notify the Officer in Charge
ensure relatives of the missing person are interviewed
consider the nature of the area to be searched (e.g. ground, urbanized, ravine, water)
ensure Communications Services is notified, and the description and all other pertinent information is broadcast
assign adequate personnel to conduct the search
assign search areas by using the TPS 230 and the divisional search maps
document all assignments on a TPS 231
consider obtaining the assistance from such support units as
Emergency Management & Public Order (EM&PO)
Emergency Management & Public Order – Mounted
Specialized Emergency Response – Marine
Specialized Emergency Response – Police Dog Services
external police services
York or Durham Regional Police Air Support Units [only when authorized by the Duty Senior Officer – TPOC
(Duty Senior Officer) or other senior officer]
Community Partnerships and Engagement Unit (CPEU) – Auxiliary Program
community organizations
when practical, consider having someone familiar with the missing person accompany a patrolling police officer
ensure evidence is collected and preserved in compliance with Procedure 04–21
conduct on–going consultation with the Officer in Charge/Search Manager where circumstances may warrant
escalation to a Level 3 search
Divisional Investigator - Missing Persons - Level 2 - The divisional investigator is responsible for conducting a timely and thorough investigation of missing person occurrences. In addition to conducting the investigation, SHALL
attend the scene, as required
ensure that photo, dental, fingerprint and/or footprint information of the missing person have been requested and
obtained, if available
ensure that a personal item for DNA analysis, as outlined in Appendix A is
requested from the family of the missing person;
seized in compliance with Procedure 04–21, if available
obtain a family reference DNA sample from a member of the missing persons family in compliance with Procedure
04–21
ensure the required RCMP Form A01 and Form A02 are completed, as required and attached to the original
eReport
if it is determined that a judicial authorization (production order/search warrant) is required to
produce records that may assist in locating the missing person; or
allow entry onto a premises to locate a missing person, SHALL make the required application in compliance with Procedure 02-17
consider communicating the relevant information on social media in compliance with Procedure 17–13
consider requesting assistance from the media in compliance with Procedure 17–01
consider using a poster or bulletin to assist in locating the missing person by contacting Corporate Communications
notify the MPU via the global e-mail address at MissingPersons
ensure all investigative efforts are recorded in the original eReport
scan and attach all memorandum book notes and hardcopy reports to the original eReport
Divisional Investigator - Missing Persons - Level 2 - In exigent circumstances, when it is determined that an urgent demand for records is required SHALL
consult with the MPU
complete the Form 5 - MPA, as required
complete the Form 6 - MPA, as required
send a copy of the completed Form 5 - MPA and From 6 MPA to the Officer in Charge of the MPU via the global e-mail address at MissingPersons
Submission of the completed Form 6 – MPA is required simultaneously with the Form 5 – MPA.
provide notice to any person whose information was produced pursuant to an urgent demand, which includes
description of the information the officer accessed; and
contact information for the requesting officer
The notice may be provided verbally or in writing. If the notice is provided verbally, the officer shall provide a written copy of the notice upon the person’s request.
Officer in Charge - Missing Persons - Level 2 - The Officer in Charge is responsible for ensuring an appropriate uniform response, and in the absence of the Detective Sergeant, an appropriate investigative response. When becoming involved in a Level 2 search and investigation SHALL
ensure a supervisory officer takes charge of the investigation in compliance with item 6
ensure detectives are assigned to the investigation, where applicable
ensure adequate and appropriate resources are obtained to conduct the search
notify the
Unit Commander, if available
Duty Inspector, via TPOC
ensure the applicable eReports, TPS 260, TPS260A and a TPS 261 have been completed as required, and all
pertinent information has been entered onto CPIC
ensure all memorandum notes and hardcopy files have been scanned and attached to the original eReport
ensure Communications Services has been contacted and all pertinent information, including the telephone
number and contact information of the Officer in Charge has been forwarded to
Toronto Paramedic Services (Paramedics)
Toronto Fire Services (TFS)
Toronto Transit Commission (TTC)
ensure that a media relations officer is appointed, or where appropriate, request the assistance of Corporate Communications to handle all media enquiries
ensure the particulars are recorded in the Unit Commanders Morning Report (UCMR), as required
consider the use of the Service’s Pushpin technology where there is an immediate need to make photographs of the person available
Officer in Charge - Missing Persons - Level 2 - If information is to be posted on Pushpin SHALL ensure
the TPOC is contacted for assistance with posting missing persons bulletins to Pushpin outside of regular
business hours
it is posted in the Service Wide area of the application
Communications Services is notified immediately, so an alert may be broadcast notifying all members regarding the Pushpin posting
Officer in Charge - Missing Persons - Level 2 - Upon being advised of a missing person under sixteen (16) years of age SHALL ensure
compliance with item 1
all members involved in the search are notified that the search level has been escalated
the school principal is contacted, as soon as practicable
Officer in Charge - Missing Persons - Level 2 - .In cases where foul play is suspected SHALL ensure a _______ is assigned to conduct the investigation in compliance with the Ontario Major Case Management Manual.
Major Case Manager
Major Case Manager- Missing Persons - Level 2 - When designated as the Major Case Manager SHALL undertake the functions and responsibilities directed by the _________.
Ontario Major Case Management Manual
Police Officer - Missing Persons - Level 3 - When commencing a Level 3 search and investigative response SHALL comply with item 5.
comply with the applicable Reporting section of this Procedure
interview the last person to see the missing person, where possible
comply with Procedure 04–09 if the services of an interpreter are required
determine if any information has been recorded on a TPS 261 by the reportee, and obtain a copy where possible
obtain a complete and accurate description of the person, including clothing, medical conditions, identification and possible destinations
complete the TPS 261, as required
obtain dental information for the missing person, if available
obtain a photograph of the missing person, if available, and transmit electronically to relevant units and agencies,
both internal and external
search the home and the immediate area thoroughly
if permission to search the home or adjoining property is not granted notify a supervisor and add the details to the
original eReport
provide the description and all other pertinent information to the Communications Operator to relay to the field
phone RMS - Ops as required and provide all pertinent information to ensure that a new missing person eReport
is generated
When reporting officers call RMS - Ops to create the missing person eReport, RMS – Ops staff will ensure that the missing person is entered on CPIC immediately.
ensure the information is provided to surrounding police services, if appropriate
complete a 300m radius search of the place last seen, if known
Always consider the nature of the area to be searched (e.g. ground, urbanized, ravine or water). When searching in highly urbanized areas, searchers should consider the third dimension, upwards through the building layers.
if it is determined that a 300m radius search is not required, record specific details in the original eReport and advise supervisory officer
canvass the neighbours, using the suggested questions contained in the TPS 233A
complete a TPS 233 for each location canvassed
comply with Procedure 04-21 if it is determined that surveillance/security recordings are available
conduct a Person Query, including a CPIC check to ensure the necessary particulars have been properly entered
complete the original eReport generated by RMS, as required and ensure
the TPS 260 is completed and submitted to the Supervisory Officer
all other relevant information is documented
RMS – Ops will create and post a BOLO, as applicable.
consider obtaining the assistance of Victim Services Toronto in compliance with Procedure 04–31
provide the reportee with the telephone number of the Detective Sergeant of the division where the missing person
resides
consider using a poster or bulletin to assist in locating the missing person by completing a TPS 232
contact Communications Services and request all pertinent information, including the telephone number and
contact information of the Officer in Charge is forwarded to
Toronto Paramedic Services (Paramedics)
Toronto Fire Services (TFS)
Toronto Transit Commission (TTC)
notify a supervisory officer of all particulars
scan and attach all memorandum notes, photographs and hardcopy files to the original eReport prior to the
completion of the tour of duty
ensure all investigative steps are recorded electronically in the original eReport
All of this information is of value, and may serve to aid police response for any future calls for service.
Supervisory Officer - Missing Persons - Level 3 - When commencing a Level 3 search and investigative response SHALL
comply with item 6
ensure compliance with item 1
comply with item 2
attend the scene and establish a command post at a location other than the place last seen or the missing person’s
home
notify the Officer in Charge
ensure relatives of the missing person are interviewed
consider the nature of the area to be searched (e.g. ground, urbanized, ravine, water)
ensure Communications Services is notified, and the description and all other pertinent information is broadcast
assign adequate personnel to conduct the search
assign search areas by using the TPS 230 and the divisional search maps
document all assignments on a TPS 231
consider obtaining the assistance from such support units as
Emergency Management & Public Order (EM&PO)
Emergency Management & Public Order – Mounted
Specialized Emergency Response – Marine
Specialized Emergency Response – Police Dog Services
external police services
York or Durham Regional Police Air Support Units [only when authorized by the Duty Senior Officer – TPOC
(Duty Senior Officer) or other senior officer]
Community Partnerships and Engagement Unit (CPEU) – Auxiliary Program
community organizations
when practical, consider having someone familiar with the missing person accompany a patrolling police officer
ensure evidence is collected and preserved in compliance with Procedure 04–21
conduct on–going consultation with the Officer in Charge/Search Manager where circumstances may warrant
escalation to a Level 3 search
Divisional Investigator - Missing Persons - Level 3 - The divisional investigator is responsible for conducting a timely and thorough investigation of missing person occurrences. In addition to conducting the investigation, SHALL
ensure an investigator attends the scene
ensure that photo, dental, fingerprint and/or footprint information of the missing person have been requested and
obtained, if available
ensure that a personal item for DNA analysis, as outlined in Appendix A is
requested from the family of the missing person
seized in compliance with Procedure 04–21, if available
obtain a family reference DNA sample from a member of the missing person’s family in compliance with Procedure
04–21
ensure the required RCMP Form A01 and Form A02 are completed, as required, and attached to the original
eReport
if it is determined that a judicial authorization (production order/search warrant) is required to
produce records that may assist in locating the missing person; or
entry onto a premises to locate a missing person, SHALL
make the required application in compliance with Procedure 02-17
in exigent circumstances when it is determined that an urgent demand for records is required SHALL comply with item 8
consider communicating the relevant information on social media in compliance with Procedure 17–13
consider requesting assistance from the media in compliance with Procedure 17–01
notify Corporate Communications
consider using a poster or bulletin to assist in locating the missing person
notify the MPU via the global e-mail address at MissingPersons
ensure all investigative efforts are recorded in the original eReport
scan and attach all memorandum book notes and hardcopy files to the original eReport
Major Case Manager - Missing Persons - Level 3 - When designated as the _______ SHALL undertake the functions and responsibilities directed by the _______.
Major Case Manager, Ontario Major Case Management Manual
Officer in Charge - Missing Persons - Level 3 - The Officer in Charge is responsible for ensuring an appropriate uniform response, and in the absence of the Detective Sergeant, an appropriate investigative response. Upon making a decision to commence a Level 3 search and investigative response SHALL
comply with item 9
notify
the Unit Commander
the Duty Inspector, via TPOC
ensure the particulars are recorded in the Unit Commanders Morning Report (UCMR), as required
ensure the MPU has been notified
Duty Inspector - Missing Persons - Level 3 - The Duty Inspector is responsible for ensuring that sufficient resources are made available, the applicable Deputy Chief of Police is advised and determine, after consultation, whether to escalate or de–escalate physical search operations. Upon being notified by the Officer in Charge of the requirement for a Level 3 search and investigative response SHALL
ensure compliance with this Procedure
notify the respective Deputy Chief of Police, as soon as practicable
appoint an Incident Commander from the division
ensure at least one police officer involved in the original search is available for consultation, if required
be responsible for arranging facilities and equipment necessary to conduct a Level 3 search
notify the on–call Search Manager
request TPOC to contact CPEU – Auxiliary Program to begin the call–out of auxiliary members where appropriate
maintain liaison with the Search Manager
After consultation, SHALL determine whether to escalate or de–escalate physical search operations.
Search Manager – Emergency Management & Public Order - Missing Persons - Level 3 - The Search Manager is responsible for co–ordinating the search for the missing person. Upon being notified by the Duty Inspector of the implementation of a Level 3 search and investigative response SHALL
ensure a Command Post is established and attend the Command Post when required
maintain liaison with the Incident Commander
co–ordinate the Level 3 search aspect of the incident
implement unit-specific policies regarding Level 3 searches
Emergency Management & Public Order provides search management support. The overall responsibility for the search and its investigation remains with the division.
Detective Sergeant - Missing Persons - Level 3 - The Detective Sergeant is responsible for ensuring an appropriate investigative response. Upon being notified by the Officer in Charge or Duty Inspector of a missing person investigation SHALL
co–ordinate and manage the investigative aspect of the search
assign divisional investigative personnel and notify Intelligence Services – IAU, if necessary
ensure an investigator is present at the command post at all times
Detective Sergeant - Missing Persons - Level 3 - When assigning investigative teams in relation to the search for the missing person SHALL ensure
a file is maintained consisting of
a copy of all applicable reports
a photograph of the missing person
press clipping
electronic files
all memorandum notes and hardcopy files have been scanned and attached to the original eReport
Detective Sergeant - Missing Persons - Level 3 - .When the missing person is not located within thirty (30) days of being reported missing and there is no new evidence, explanation or circumstances indicating that the occurrence should not be cancelled SHALL ensure
the status of the original eReport remains open
request is made to have the missing person’s dentist complete a RCMP 1667
At the discretion of the Detective Sergeant, the RCMP 1667 may be completed before the thirty (30) day period has passed.
supplementary information is added to the original eReport for inclusion in the CPIC Dental Characteristic File and submit with the RCMP 1667
an investigative chronology is created and maintained
regular investigative follow–up until the missing person is located or a sufficient conclusion is established
the occurrence is re-assigned when the lead investigator leaves the unit
in cases where foul play is suspected, an electronic ViCLAS Report/eBooklet is completed in accordance with
Procedure 05-19
the requirements of the Ontario Major Case Management Manual are met pursuant to the use of the Ministry
approved software (PowerCase)
Missing Persons Located (All Search Levels) - Police Officer - Upon receiving information that a missing person has been located SHALL
attend the location to confirm the information
ensure the missing person is safe
Alternate methods of verification may be utilized, however the occurrence cannot be closed without the approval of the Officer in Charge of the MPU, or designate
ensure the reportee and/or next of kin is notified
Do not disclose the location of an adult missing person without their approval.
notify
Communications Services
all members of the Search Management Team at the Command Post, if established
the Officer in Charge
Corporate Communications
all police services previously notified of the missing person
call RMS-Ops and advise that the missing person has been located
update the original eReport with all pertinent information
return any personal items seized for the purposes of DNA analysis, in accordance with Procedure 09-01
consider contacting the divisional Community Relations Officer or Crime Prevention Officer for follow–up and
prevention strategies to prevent repeat occurrences
scan and attach all memorandum book notes and hardcopy reports to the original eReport
Missing Persons Located (All Search Levels) - Supervisory Officer - Upon confirmation that the missing person has been located SHALL ensure
RMS-Ops has been notified and the missing person has been removed from CPIC
the original eReport has been updated accordingly and closed
all required notifications have been made
any personal items seized for the purposes of DNA analysis are returned, as required
ensure all memorandum book notes and hardcopy files have been scanned and attached to the original eReport
Missing Persons Located (All Search Levels) - Unit Crime Analyst - Upon confirmation that the missing person has been located SHALL
ensure that postings are removed from Pushpin.
Definitions - AMBER Alert
means a co–operative effort between police, the media and the Ministry of Transportation to provide early notification to the public where a person under eighteen (18) years of age is believed to have been abducted and where circumstances lead police to believe that the abducted person is in danger of serious bodily harm or death and there is enough descriptive information about the abducted person, and/or the abductor, and/or the abductor’s vehicle to believe an immediate broadcast alert will help in locating the person. An AMBER Alert will have a duration of five (5) hours following activation, unless cancelled or extended.
Definitions - Divisional Search Box
means a portable storage box containing the necessary items essential to the supervisory officer at the scene of a Level 2 or Level 3 search. These items SHALL be determined by Procedure 04–05 and established practice, and should be located where it is easily accessible by the Officer in Charge.
Definitions - Incident Commander
means the police officer who has taken charge of the incident and who is in charge at the Command Post and, in conjunction with other emergency services commanders, is responsible for coordinating and managing police response at an incident.
Definitions - Last Known Position
means the last substantiated (by clues or evidence) position that the missing person was known to be.
Definitions -Level 1 Missing Person Search
means the level of search implemented when a person is reported missing and there are no extenuating circumstances. At this level, there are minimal concerns regarding the issue of foul play or the infirmity or limitations of the missing person.
Definitions - Level 2 Missing Person Search
means the level of search when a missing person is:
under sixteen (16) years and judged likely to be incapable of caring for themselves;
mentally challenged;
over sixty five (65) years of age or infirm, or;
there is evidence of foul play.
Definitions - Level 3 Missing Person Search
means the level of search implemented when the Level 1 and Level 2 missing person searches are ineffective or if the situation, due to the extenuating circumstances, necessitates that this level be initiated immediately.
Definitions - Major Case Manager
means the investigator responsible for the effective governance and management of every threshold major case investigation and possesses the knowledge, skills, and abilities to perform the functions of Major Case Management. The Major Case Manager SHALL have successfully completed the Ontario Major Case Management Course or equivalent as defined by the Ontario Police College, and; SHALL have the resources to manage investigations through the minister–approved software, currently known as PowerCase. For the purposes of a homicide investigation, the Major Case Manager SHALL be an investigator from Detective Operations - Homicide.
For the purposes of a sexual assault investigation, the Major Case Manager SHALL be an investigator from Detective Operations – Sex Crimes. For the purposes of a Human Trafficking investigation, the Major Case Manager shall be an investigator from Detective Operations - Sex Crimes-Human Trafficking Enforcement Team. For the purposes of a kidnapping investigation, the Major Case Manager SHALL be an investigator from Detective Operations - Organized Crime Enforcement.
Definitions - Missing Person
means a person where both the following circumstances exist with respect to the person:
The persons whereabouts are unknown and,
- the person has not been in contact with people who would likely be in contact with the person, or
- it is reasonable in the circumstances to fear for the person’s safety because of the circumstances surrounding
the person’s absence or because of any other prescribed considerations.
A member of a police force is unable to locate the person after making reasonable efforts to do so.
[Source: Missing Person Act, 2018]
Definitions - Missing Persons Search Page
means a web page located on the Service Internet site used to publish information and pictures regarding missing persons investigations that have proceeded to a Level 3 search.
Definitions - National Centre for Missing Persons and Unidentified Remains (NCMPUR)
means the national centre created and maintained by the Royal Canadian Mounted Police (RCMP) to compile data on missing persons and unidentified remains. The Toronto Police Service supports the centre and encourages officers to forward pertinent information to the RCMP to assist in matters of missing persons and unidentified remains.
Definitions - National Missing Children’s Operations (NMCO)
means the national registry created and maintained by the Royal Canadian Mounted Police (RCMP) to compile data on missing and abducted children. The Toronto Police Service supports the registry and encourages officers to forward pertinent information to the RCMP to assist in matters of both parental and non–parental abduction.
Definitions - Non–Parental Abduction
means the unlawful removal of a child by a person other than a parent, guardian, or person having lawful care or charge of the child.
Definitions - Parental Abduction
means the unlawful removal of a child by a parent, guardian, or any other person having lawful care or charge of a person under the age of fourteen whether or not there is a custody order in relation to that child made by a court, with the intent to deprive a parent, guardian, or person having lawful care or charge of the person.
Definitions - Place Last Seen
means a point where the missing person was actually seen by a witness.
Definitions - Primary Investigator
means the investigator assigned by the Major Case Manager in every threshold major case investigation to perform the functions and responsibilities of the primary investigation function. The Primary Investigator SHALL have the knowledge, skills, and abilities to perform the function; SHALL have successfully completed the Ontario Major Case Management Course or equivalent, as defined by the Ontario Police College.
[Source: Ontario Major Case Management Manual]
Definitions - Search Management Team
means the team from Emergency Management & Public Order (EM&PO), supported by the requesting division, responsible for co–ordinating a Level 3 search for a missing person.
Definitions - Search Manager
means the police officer in charge of Emergency Management & Public Order – Search Management Team.
Definitions - Unit
means a section of the Service as designated by the Board, such as a field headquarter, division, bureau or squad.
