001-008

Question 1

What are the five basic principles of the Air Force’s organizational structure?

Answer 1

Emphasis on wartime task, functional grouping, lean organizational structures, skip-echelon structure, and standard levels.

Question 2

When did the Air Force Medical Service align the structure to mirror the line of the Air Force and what was the organizational structure name changed to?

Answer 2

In 1993, it was changed to Objective Medical Group.

Question 3

What considerations did working groups use as a basis for developing a streamlined, consistent MTF organizational structure from a clinic to a medical group?

Answer 3

AEF.

Question 4

What are the AFMS objectives?

Answer 4

To enhance our ability to deliver better care, better health, and the best value while staying true to our core mission.

Question 5

What Air Force Medical Service objective encourages health behaviors through a health-based culture to enhance resilient and human performance, while reducing illness and injury?

Answer 5

Better health.

Question 6

What Air Force Medical Service objective supports optimal medical readiness for all Airmen and ensures Air Force medics are current, trained, and equipped to deliver “Trusted Care, Anywhere” in?

Answer 6

Readiness.

Question 7

What is the function of the Air Force Surgeon General?

Answer 7

Advises both the SECAF and CSAF on medical matters pertaining to Air Force Operations and readiness. A small staff that includes two forward operating agencies, AFMOA and AFMSA, support the SG.

Question 8

What are two examples of a forward operating agency?

Answer 8

AFMOA and AFMSA.

Question 9

What are the five types of military treatment facilities?

Answer 9

The typical clinic model, hospital or medical center, medical wing, limited scope medical facility, and medical squadron.

Question 10

What squadrons are allowed in an MTF?

Answer 10

Medical operations squadron, dental squadron, aerospace operations squadron, inpatient operations squadron, surgical operations squadron, diagnostics, and therapeutics squadron.

Question 11

What are some flights you would find in the medical support squadron?

Answer 11

Resource management, medical logistics, medical information services, personnel and administration, TOPA, readiness, pharmacy, clinical laboratory, nutritional medicine, diagnostics and therapeutics, histopathology, readiness, and diagnostic imaging.

Question 12

What are some examples of external customers? What are examples of internal customers?

Answer 12

External customers include patients, couriers, and insurance company. Internal customers include coworkers, supervisors, and others in your squadron such as doctors or nurses.

Question 13

What are the two ways you communicate with your customers when you are face-to-face?

Answer 13

Verbally and nonverbally.

Question 14

What factors should you consider when verbally communicating with a customer?

Answer 14

Tone of voice, enunciation, word choice, keep your customers informed, and build rapport.

Question 15

What is the most important customer service skill?

Answer 15

Listening.

Question 16

Within how many rings should you answer the phone?

Answer 16

3–5 rings.

Question 17

What is the first thing you should do when you answer the phone and call someone?

Answer 17

Identify yourself.

Question 18

What steps should you take when dealing with difficult situations?

Answer 18

Listen to your customer attentively, show empathy, solve the problem, and take them to the patient advocate or supervisor.

Question 19

What are the two types of e-mail?

Answer 19

Organizational and individual.

Question 20

What is a draft?

Answer 20

An initial plan towards your final product.

Question 21

What is the first step in developing our correspondence?

Answer 21

Determine the purpose of the correspondence

Question 22

What are the three general purposes of all Air Force writing?

Answer 22

To direct, inform (or question) or persuade.

Question 23

What is the purpose of a letter explaining what to do when filing laboratory reports?

Answer 23

To direct.

Question 24

What is the purpose of a memorandum explaining why physical fitness is important?

Answer 24

To persuade.

Question 25

What is the purpose if you are explaining how to report to the commander?

Answer 25

To inform (or overlapping of informative and directive).

Question 26

When thinking about your receivers, what questions do you ask?

Answer 26

How much does my receiver know about the subject I am presenting? What response do I want from my receiver after reading the correspondence? What tone should I use to get my point across?

Question 27

What must happen first before writing an outline?

Answer 27

Collect the information you are passing on and then organize it.

Question 28

What three parts is the correspondence broken down to?

Answer 28

Introduction, body, conclusion.

Question 29

When editing, on what areas should you concentrate?

Answer 29

Technical accuracy, coverage, arrangement, and readability.

Question 30

What are your concerns when editing for technical accuracy and coverage?

Answer 30

Is enough information included? Are details correct? Are irrelevant or too many details included–is the point made?

Question 31

What should your topic sentence do?

Answer 31

This sentence, which is usually the first sentence, is the subject and main idea of the paragraph.

Question 32

How can you get rid of needless “which” and “that” in your writing?

Answer 32

Dropping them or rewriting slightly.

Question 33

What are the functions of AF Form 1768, Staff Summary Sheet?

Answer 33

It introduces, summarizes, coordinates, or obtains approval or signatures on correspondence. It’s a brief summary (preferably one page) stating the purpose, pertinent background information, rationale, and discussion necessary to justify the action desired.

Question 34

How do you ensure someone has received and read e-mail correspondence?

Answer 34

By requesting a delivery and read receipt.

Question 35

How do you request a response via e-mail?

Answer 35

Use the ‘Use Voting Buttons” option under ‘Tracking’.

Question 36

What tool is used for leadership to evaluate programs and processes that impact the delivery of safe, quality healthcare in their area of responsibility?

Answer 36

Self-inspection.

Question 37

What is a private, non-profit organization that assists ambulatory healthcare organizations in improving the quality of care provided to patients?

Answer 37

AAAHC.

Question 38

What is used to score all applicable elements of HSI, AAAHC, and applicable national patient safety goals?

Answer 38

MITC

Question 39

Who appoints the MTF self-inspection program manager?

Answer 39

The MTF/CC