0. Administration And Control

Question 1

KLM Operational Manual parts 0.1.2.1

Answer 1

OMA - basic
OMB - aeroplane operating matters
OMC - route & aerodrome instructions
OMD - training

Question 2

KLM OM docs considered controlled 0.1.2.2

Answer 2

When accessed directly on the KLM network or when they are approved for use on board in electronic form by CAA-NL.
Any printed form is considered uncontrolled.

Question 3

Terms used in OM 0.1.4

Answer 3

• MUST = Mandatory
• SHOULD = Recommended
• MAY = at discretion of the responsible person.

Question 4

BOP 0.1.5

Answer 4

Basic Operating Philosophy =
Policies, processes and procedures are based on legislation and source data from the aeroplane manufacturers.

Question 5

Unclear/incomplete/inadequate BOP, other procedures can be defined and should comply with 0.1.5

Answer 5

• comply with the law
• modification to source data is kept to a minimum and will motivate our vendors to adopt our changes.
• select vendors that fit closest to BOP.

Question 6

5 BOP values 0.1.5.1

Answer 6

1. Safety / veiligheid
2. Customer / de passagier
3. Cost & benefit / kosten & baten
4. Employees / werknemer
5. Corporate social responsibility (CSR)

Question 7

How many times is OMA amended 0.2.1.1

Answer 7

Twice a year.