ZIP

Question 1

What do you do if a rider violates the Zero Tolerance Policy?
Threats
Harassment
Refusal to exit
Intoxication
Drug use
Obstruction of travel

Answer 1

1. Disengage, and ADR
2. “Call Mission Control”
3. Inform MC you’re pulling over and to stay on the line
4. Pull over
5. Park
6. “I’m discontinuing this ride due to a violation of the terms and agreement. Please utilize the mobile app for further assistance.”
7. Call 911 if unsafe

Question 2

How do you pick up?

Answer 2

“Hello. Please be sure to buckle up.”

Question 3

How do you drop off?

Answer 3

“Please exit on the curb side. Goodbye.”

Question 4

What do you say for troubleshooting?

Answer 4

“Looks like we’ve encountered an error. We’ll be stopping briefly and hope to resume shortly.”

Question 5

How do you troubleshoot?

Answer 5

1. Tell passenger
2. Disengage, pull over, and park, (ADR)
3. “Call Mission Control”

Question 6

What steps are taken when a pickup is missed or can’t find parking?

Answer 6

1. Disengage, and ADR
2. “Call Mission Control”

Question 7

Phone?

Answer 7

Turn off bluetooth and put in glove compartment.

Question 8

Music?

Answer 8

TuneIn Radio App

Question 9

What to do for “New Mission” (rider hail)

Answer 9

Do not “advance”. Hover foot over brake and wait for next mission to begin.

Question 10

What to do when picking up

Answer 10

1. Hover foot over brake
2. Verify badge
3. Unlock door
4. Disengage if door opens during autonomy

Question 11

How long do you wait before using Advance command?

Answer 11

10 seconds after buckling seatbelt

Question 12

How long do you wait for rider to arrive at pickup location?

Answer 12

5 minutes, then “Call Mission Control”