Ya Kun's Customer Service Strategies

Question 1

Why is customer service very important to a F&B business?

Answer 1

Because of the need for:

1. repeat customers
2. referrals by customers to other people in order to increase its business

Question 2

What is Ya Kun’s Customer Service Training Programme like?

Answer 2

Every new staff / employee will undergo a customer service training programme conducted by a trainer whereby he / she learns from scratch till proficiency in customer service is achieved at each station in the outlet.

A ‘standard operating procedures’ (SOP) / training manual is also made available to every new employee joining the outlet.