Working With Others

Question 1

Name the five conflict management techniques

Answer 1

WIthdrawing, Soothing, Confronting, Compromising, forcing

Question 2

Appropriate situations to use Withdrawing

Answer 2

• The issue is trivial and not worth the effort
• You’re counting to ten to cool off
• More information is needed
• You are too emotionally involved and others around you can solve then conflict more successfully
• The conflict is small and relationships are not at stake
• More important issues are pressing and you don’t have time to deal with that issue

Question 3

Appropriate situations to use Forcing

Answer 3

• In certain situations, all other less forceful methods don’t work or are ineffective
• A quick decision is needed and using force is justified, e.g. in a life-threatening situation
• You know you are right
• Time is short and a quick decision is needed

Question 4

Appropriate situations to use Compromising

Answer 4

• People of equal status are equally committed to goals
• Time can be saved by reaching intermediate settlements on individual parts of complex issues
• Goals are moderately important

Question 5

Appropriate situations to use Soothing

Answer 5

• An issue is not as important to you as it is to the other person
• You realise you are wrong
• It is not the right time
• Harmony is extremely important to you
• You know you cannot win

Question 6

Appropriate situations to use Confronting

Answer 6

• A high level of trust is present
• A long-term relationship is important
• You want others to share ownership of the situation

Question 7

Advantages and Disadvantage of Withdrawing

Answer 7

Advantages: