Working With Others Flashcards
How do you observe Communication skills?
Who talked for how long and who they talked to.
How do you observe interpersonal skills?
Read current Research, record progress, share and discuss with others
What do assertion skills do?
Allows people to engage in open conversation and questions others beliefs in values.
How do you develop problem solving skills?
Requires a group to develop ideas and understand where they need to be and how to get there.
How should group decisions be made?
Group searches and shares relevant information and evaluate and discuss alternatives.
What factors benifit with good relationship skills?
Goal achievement
Cohesion
Productivity
What are the three levels of personal reflection and give small definitions…
Reacting: stating your feeling about an expirience
Elaborating: comparing that reaction to other experiences
Contemplating: forming new goals or strategies to over come
Six causes of conflict are…
Misunderstanding in Comunication Difference in opinion Unclear roles or expectations Emotional response to issue or person Unequal status Cultural differences
What does collaboration involve in relation to manage conflict?
Each party need to understand the others point of view and discuss the issue
Compromise within conflict management includes…
Both parties giving up something in order to meet each other half way.
Power and dominance within conflict management includes…
The leader using his or her position in order to manage the problem.
Suppression within conflict management includes…
Pushing the conflict down or acting as it has been resolved but really it’s just building.
Denial or withdrawal within conflict management includes…
Issue is not resolved and is swept under the carpet.
Define conflict resolution
A process in which conflicts between group members is resolved.
Mountains speak for themselves means to…
Leave some memories as they are, without harping on or teaching, allow the moments to speak for themself.
Participant directed processing involves
Having participants debrief themselves through journaling and sketching
Traditional questions and answer include
Simply asking the group questions and allowing them to share there thoughts and understandings.
The metaphoric model includes
Using poems or story’s in order to trigger metaphors for learning
Funneling includes 3 questions they are…
What happend?
So what?
Now what?
Front loading means to
Emphasis learning during the task
Framing means to
Introduce the activity with a story or metaphor
Solution focused involves
Trying to solve the problem using different strategies
Facilitation skills for leaders include
Being able to identify stages of group development Maintaining a journal Finding a mentor Being positive and encouraging Experimenting
Describe with activity the development stage of forming
Getting to know each other in safe environment with guidance
Getting to know you activities
Share info about self
Describe with activity the development stage of storming
Conflict and competition stage with coaching from facilitator
Challenging to help train stress coping
Describe with activity the development stage of norming
Cohesive and cooperative trust and sharing
Activities involve trust, and learning how to listen.
Describe with activity the development stage of performing
Group identity, congruence, harmony
Activities that build enthusiasm and motivation- achieving goals
Describe with activity the development stage of transforming
Final tasks, thanks and farewells
Celebratory and farewell activies
List 10 good practices of facilitation
Group position Time One person speaks Harmful behaviour Challenge by choice Responsibility Commitment Role clarification Confidentiality Ethical issues
