Working With Others Flashcards
How do you observe Communication skills?
Who talked for how long and who they talked to.
How do you observe interpersonal skills?
Read current Research, record progress, share and discuss with others
What do assertion skills do?
Allows people to engage in open conversation and questions others beliefs in values.
How do you develop problem solving skills?
Requires a group to develop ideas and understand where they need to be and how to get there.
How should group decisions be made?
Group searches and shares relevant information and evaluate and discuss alternatives.
What factors benifit with good relationship skills?
Goal achievement
Cohesion
Productivity
What are the three levels of personal reflection and give small definitions…
Reacting: stating your feeling about an expirience
Elaborating: comparing that reaction to other experiences
Contemplating: forming new goals or strategies to over come
Six causes of conflict are…
Misunderstanding in Comunication Difference in opinion Unclear roles or expectations Emotional response to issue or person Unequal status Cultural differences
What does collaboration involve in relation to manage conflict?
Each party need to understand the others point of view and discuss the issue
Compromise within conflict management includes…
Both parties giving up something in order to meet each other half way.
Power and dominance within conflict management includes…
The leader using his or her position in order to manage the problem.
Suppression within conflict management includes…
Pushing the conflict down or acting as it has been resolved but really it’s just building.
Denial or withdrawal within conflict management includes…
Issue is not resolved and is swept under the carpet.
Define conflict resolution
A process in which conflicts between group members is resolved.
Mountains speak for themselves means to…
Leave some memories as they are, without harping on or teaching, allow the moments to speak for themself.
