Working In Teams And Feedback

Question 1

Benefits of teams

Answer 1

• Increased problem solving
• improved effectiveness
  -improved speed
  -improved accuracy
  -safety in numbers

Question 2

Disadvatages of teams

Answer 2

-may build resentment if one team member doesn’t contribute as much as others
- group think
- longer process

Question 3

What is group think

Answer 3

When peoples desire for harmony overrides good decision making

Question 4

Different group cultures

Answer 4

Sociability, power, tolerance, management, ability to provide emotional support

Question 5

What is communication climate

Answer 5

The social tone of the relationship
How people feel about each other while completing a task/activity

Question 6

What is synergy

Answer 6

The energy produced through positive exchanges in a group

Question 7

What is confirming communication

Answer 7

Recognition, acknowledgement, endorsement

positive types of messages that have the best chance of being perceived as confirming

Question 8

What is disconfirming communication

Answer 8

Aggressiveness, ostracism

messages that leave your communication partner feeling invalidated or disrespected and, ultimately not listened to.

Question 9

Levels of confirming communication

Answer 9

1. Recognition - indicating your awareness of the other person (eye contact)
2. Acknowledgment - paying attention to ideas, feelings of others (stronger than recognition)
3. Endorsement - means you agree or support the persons ideas or feelings.

Question 10

What are the levels of disconfirming communication

Answer 10

1. Aggressive - demeans the worth of the other person and damage the relationship
2. Ostracism - ignoring someone or excluding them from the group

Question 11

What do we need to consider when giving feedback

Answer 11

That it is focused on the behaviour and not the person. Use empathy, equality, acknowledge that there may be a better way. (Use words such as maybe or possibly)

Question 12

Types of leadership

Answer 12

1. Designated leader - team leader, manager, rn, lpn
2. Emergent leader - chosen by the group can be formal or informal
3. Distributed leadership - shared leadership people share the role

Question 13

Why do we give feedback

Answer 13

Helps improve relationships
Improves team performance
Allows for opportunities to grow
Helps us to understand ourselves better