Listening Responses

Question 1

What are the 5 components of listening

Answer 1

Hearing
Attending
Understanding
Remembering
Responding

Question 2

What are some listening responses used by hcas

Answer 2

Silent listening
Questioning
Paraphrasing
Empathetic responding
Advising
Analyzing

Question 3

What is the empathy formula

Answer 3

You feel….. because ….

Question 4

What is paraphrasing

Answer 4

Rephrasing what the speaker said
Offer an example of what you think the speaker is talking about

Question 5

Benefits of paraphrasing

Answer 5

-Allows you to ensure the speakers message was received as intended
-it draws out more information from the speaker - is that what you mean
-reduces the heat out of intense discussions

Question 6

Difference between empathy and sympathy

Answer 6

Empathy - experiencing the others perception (temporarily become the person)

Sympathy - having compassion for another persons circumstances but from your own point of view

Question 7

Benefits of questioning

Answer 7

-Clarify meaning
-Learn about persons thoughts/feelings
-Gather more detailed information
-Encourage elaboration or clarification on a topic

Question 8

What are closed questions and example

Answer 8

Allows for yes/no answers and is used when precise specific information is wanted.
Ex. Whats your doctors name?
What time do you go to bed?

Question 9

What is open-ended questions and an example

Answer 9

Allow for more detailed responses. Used when wanting to clarify meanings.

Ex. What did you mean when you said it felt weird?
What do you think might help?
Describe…