Assertion & Electronic Communication Flashcards
What is assertion
Clearly expressing thoughts, feelings and wants in a way that does not attack a receivers dignity
What is passive communication
Inability or unwillingness to express thoughts or feelings in a conflict
Ex. Agrees with others despite personal feelings
Is afraid to speak up
What is aggressive communication
Lashing out to attack source of displeasure
Can result in destructive spiral
Ex. Interrupts or talks over others
Glares and stares at others
What is assertive communication
Facing conflict directly, trying to find solutions that meet needs of everyone in relationship
Ex. Keeps to the point
Speaks openly
How to use assertive communication
-know your rights
-Learn to say no
-develop non-verbal assertive behaviour
-use your five step assertive response
What is the five step assertive response
- Describe
- Interpretation
- Feelings
- Consequences
- Intention statement
Five things to remember when emailing professionals
- Write clear concise message on subject line
- Start with greeting
- Use professional salutations
- Write clear complete sentences with grammar and spelling
- Be mindful of body
Advantages of electronic communication
- Chance to think about a response before sending
- evidence of communication is available long term
Disadvantages of electronic communication
- greater likelihood of miscommunication
- may forget to be polite higher possibility of hurt feelings
Advantages of face to face communication
- chance to clarify perceptions of non-verbal communication
- advantages of observing non verbal communication
- better for delivering negative messages
Disadvatages of face to face communication
- interruptions and distractions
- no written records
- emotional intensity
What is asynchronous communication
Occurs when there is a time gap between when the message was sent and when it was received.
What is synchronous communication
Happens in real time
