Work In A Team Flashcards
What is the role of a firefighter?
- Protect and serve the community by responding to fires and other emergencies in a professional and timely manner to minimise loss to life, property and the environment.
- Improve the safety and emergency preparedness of the community by contributing to fire prevention and community education activities.
What are goals?
Aspirational statements about the future for your organisation/team
What are objectives?
Objectives are the exact steps your organisation/team must take to reach its goals.
What is a SMART goal/objective?
- Specific
- Measurable
- Achievable
- Relevant
- Time-framed
What are the three channels most workplaces use for communication (include examples of each)?
- Verbal (face to face, telephone or radio)
- Non-verbal (written, hand signals, whistle signals, body language)
- Graphic (Shapes, diagrams, signage)
When should assistance be offered to an individual or team?
When they are:
- Struggling with completing a task
- Failing to achieve the standards of the task
- Appears to be totally lost with the task
What two things are essential for high performing teams?
Openness and trust
When should someone request assistance?
- insufficient time if working alone
- for efficiency
- WHS requirements (heavy loads)
- organisational requirements (policy)
- knowledge may be lacking
What can team meetings be used for?
- Provide general updates
- daily/weekly reviews of activities
- provide info to team on task/project
- team briefings or debriefs
- develop new ideas
- introduce change
- problem solved
- plan
What are policies?
Statements of principle or an organisations position on a topic that guide decision making and service delivery
What are procedures?
Detailed instructions about how policies should be actioned and include:
- operational procedures (doctrine)
- operational performance standards (FF role description)
- quality standards
How does QFD aim to protect people, property and the environment?
Through the delivery of:
- emergency services
- awareness programs
- response capability and capacity (preparedness)
- incidence response and recovery
