Where's the Gift? Flashcards
Why is feedback so important in learning and developing new skills?
We cannot solve problems we cannot see.
How should we react to others giving us feedback that stings or seems overly critical?
We should try to see it from their perspective and remember that they can act as our second pair of eyes in fine-tuning and bettering our skills and products.
Feedback is a valuable gift, regardless of whether we like the giver or the wrapping.
What is the key to changing ingrained habits?
Instant feedback
If someone gives you feedback based on faulty or inadequate information, should you reject it?
No. You should not take all feedback at face value, but it is important to remember that inaccurate perceptions of you may be just as common as accurate ones.
So, they have just as much to offer in helping you change the way you present yourself to others.
Do those that give you hard feedback usually dislike you?
No. It is a sign of their respect and trust that they think you can change. If they didn’t like you, they would just watch you commit errors until you failed.
What are the four steps of receiving feedback?
- Acknowledge the gift (Be grateful!) (Don’t be defensive)
- Open the gift (Find the useful information)
- Confirm the value of the gift
- Use the feedback to your advantage
Who is more likely to crash the plane, the captain or the first officer (Assuming equal flying time)?
The captain
The first officer is less likely to give candid feedback and advice to the captain than vice versa.
How can we as leaders be more effective mentors in giving feedback?
High standards, clear expectations, and frank feedback
How can we ‘prime the pump’ in getting people to feel comfortable giving us feedback?
State specifically where you think you are going wrong and an idea as to how it might be solved, then ask for their input.
If you are accused of making a mistake (based on faulty information – you didn’t make a mistake), should you immediately attack back with your side of the story?
No, try to acknowledge their gift of feedback and understand what they are doing for you. Ask questions to clarify their position, and then (Very cordially) provide any information you feel would exonerate you.
In any argument, what is the most effective strategy to winning?
Listen first. Don’t try to score points. If you go on the offensive, the other person simply goes on the defensive and ignores everything you say.
Who is often at fault if someone has a misconceived perception of you?
Your own fault for the way you presented yourself. Use these opportunities to learn to present yourself more clearly in the future.
What is the problem ‘with needing to be right?’
It portrays a lack of humility
What is a danger to people that are shy or introverted?
They may come across as aloof or elitist
In a business setting, perception really is reality.
What do you do when people throw feedback bricks at you?
Build up your foundation.
