Chapter 5

Question 1

What should emails be composed of?

Answer 1

Short paragraphs (3-5 sentences)

Shorter paragraphs are fine for emphasis, and longer paragraphs may be used if needed to properly express a point.

Question 2

What makes an email more inviting and aesthetically appealing?

Answer 2

Proper use of headings, white space, and transitions

Question 3

What is the structure of an email paragraph?

Answer 3

Topic sentence –> Supporting details that show without directly telling (Concrete, specific claims give validity to the message)

Question 4

What are some examples of transitional words or methods to use in smooth email writing?

Answer 4

Establish a sequence
Set up a contrast 
Provide an example
Add a point 
Concede a point

Question 5

How many exclamation points per email?

Answer 5

One, max.

Question 6

What MUST be done before sending the email?

Answer 6

Proofreading

Question 7

When can texting be used in the workplace?

Answer 7

Only for quick reminders or questions?

Question 8

What are some basic rules of texting?

Answer 8

Do not text bad news or sensitive info.
Do not text outside of business hours.
Do not text anonymously.
Keep them short and professional.
NO emojis.