week2 Flashcards

1
Q

GPL

A

General Price List

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2
Q

Who gets a GPL?

A

Anyone who asks “in person”

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3
Q

When do you give a GPL?

A

whenever we talk about funerals, goods and services, or prices of goods and services

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4
Q

if someone calls and has questions about funerals, goods and services, and/or prices, what do I need to do?

A

Must provide current and accurate information over the phone. Must any questions about your offerings, not required to send GPL.

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5
Q

What is required on a GPL?

A
  1. Identifying information
  2. 6 required disclosures
  3. required itemized prices (in any order)
  4. must be printed or typewritten
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6
Q

Identifying information for GPL

A
  1. must have funeral provider on document, address, phone number
  2. must have caption
  3. effective date

-must be printed or typewritten and show retail prices for funeral goods and services offered for sale

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7
Q

6 required disclosures on GPL

  • 6 disclosures must be written on GPL exactly as the RULE describes in a clear and conspicuous manner
  • must use Identical wording that the FTC says you must use. Can’t edit or paraphrase
  • may include additional info to reference state laws; but can’t modify or add anything that changes the FTC language
A
  1. right of selection
  2. embalming
  3. alternative containers
  4. basic services fee
  5. casket price list
  6. outer burial container price list
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8
Q

Required Itemized prices for GPL (16) part 1

  • can list in any order
  • dont have to list items you don’t provide
  • can list additional items you do provide
  • list package prices in addition to itemize prices
  • can lower prices, but not over charge
A
  1. basic services of funeral director and staff (and overhead)
    - only possible non declinable service fee
  2. embalming
    - prep room, chemicals, professional services, instruments and equipments and materials
  3. Other preparation of the body
    - cosmetic application, dressing, casketing, washing and disinfecting for ID views
  4. use of facilities and staff for viewing
    - staff and facility area
  5. Use of facilities and staff for funeral ceremony
    - service with body present
    - includes staff and facilities
  6. use of facilities and staff for memorial service
    - servivce without body present
    - includes staff and facilities
  7. use of equipment and staff for graveside service
    - service at cemetery instead of a service at funeral home/church
    - includes staff and and equipment
  8. transfer of remains to funeral home
    - can charge any way you see fit
    - hourly, milage, flat or combination of these
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9
Q

required itemized prices for GPL (16) Part 2

A
  1. hearse
    - charge any way you see fit
    - hourly, flat, mileage, or combination
  2. limousine
    - flat, hourly, mileage or combination
  3. forwarding remains to another funeral home
    - these charges include; basic service fee, facility, and equipment fees.
    - you can add other charges
  4. receiving remains from another funeral home
    - these charges include; basic service fee, facility, and equipment fees.
    - you can add additional charges for merchandise, etc.
  5. direct cremation
    - -these charges include; basic service fee, facility, and equipment fees.
    - without the actual cremation fee
  6. immediate burial
    - these charges include; basic service fee, facility, and equipment fees.
    - can add for merchandise and additional services
  7. casket price list
    - in total or range on GPL
  8. outer burial container price list
    - may or may not list the outer burial container price list on the GPL
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