Week four- Psychological Assessment-Active listening and interviewing skills Flashcards
What is the reciprocal nature of interviews?
The interview is a two-way interaction where both the interviewer and interviewee influence each other, with social influence and communication shaping the conversation.
What are the key characteristics of an effective interviewer attitude?
Warmth, genuineness, acceptance, understanding, openness, honesty, fairness, involvement, and commitment.
What are the three categories of non-verbal behavior in interviews?
Kinesics – Body movements, gestures, touch, facial expressions, and eye behavior.
Paralinguistics – Vocal cues like volume, intonation, and speech errors.
Proxemics – Use of personal space, seating arrangements, and touch.
What is the purpose of encouragers in listening?
Encouragers, like verbal responses (e.g., “Uh-huh”) and non-verbal cues (e.g., nodding), show attentiveness and encourage the interviewee to continue speaking.
What is the purpose of clarification in listening?
To ensure accurate understanding of the message, such as asking, “Could you clarify what you mean by ‘getting away from it all’?”
What is the purpose of reflection of content in listening?
Paraphrasing the interviewee’s words to show understanding of the content, e.g., “So, what you’re saying is that you value having time alone to relax?”
What is the purpose of reflection of feeling in listening?
Acknowledging and reflecting the interviewee’s emotions, helping them feel understood, e.g., “It sounds like you’re feeling frustrated with your current situation.”
What is the purpose of summarization in listening?
Summing up key points to clarify understanding and provide focus, e.g., “To summarize, you’re looking for a role that allows for more autonomy and flexibility.”
What are closed questions used for in an interview?
Closed questions gather specific information with a brief response, such as “Have you had experience with data entry?”
What are open questions used for in an interview?
Open questions encourage detailed responses and exploration of feelings, thoughts, and experiences, e.g., “Can you tell me more about your previous work experience?”
What is the process for developing interview skills?
- Understand principles.
- Apply in supervised practice.
- Integrate into practice.
- Develop habitual responses through continuous practice.
What is the halo effect bias in interviews?
The tendency to judge someone based on one prominent characteristic (e.g., attractiveness or punctuality) rather than their overall qualities.
What is general standoutishness bias in interviews?
Bias toward individuals who stand out for a specific trait, making them more memorable or favored.
How can cross-cultural differences create bias in interviews?
Cultural biases can affect how an interviewee is perceived, potentially leading to unfair judgments or decisions based on cultural misunderstandings.
How can interview bias be reduced?
Use structured interviews with standardized questions.
Incorporate panels of interviewers to balance individual biases.
Focus on predictive information relevant to the role.
How can the reliability of interviews be increased?
Use structured interviews with standardized questions.
Provide interviewer training to improve skills and reduce bias.
