Week 8: Management of Work Group Flashcards
Two or more people with common interests, objectives, and continuing interaction.
Group
A group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable.
Work Team
_________ is a key determinant of group performance.
Group interaction
_________ in group composition is limited. Managers must do the best they can with available people.
Flexibility
Characteristics of a Well-Functioning, Effective Group?
- Relaxed, comfortable, informal atmosphere.
- The tasks are well understood & accepted.
- Members listen well & participate.
- People express feelings & ideas.
Benefits of Group Work?
- Builds Essential Skills:
* Communication
* Conflict Management
* Problem-Solving
* Project Management - Can finish the task within the “allotted time or earlier”.
Process of limiting the negative aspect of conflict while increasing the positive aspect of conflict.
Conflict management
This is the practice of leading the work of a team to achieve goals and meet success criteria at a specified time.
Project management
Group composed of members who share the same motivation can be problematic.
Group Composition
Group composition includes?
- Task-oriented
- Self-oriented
- Interaction-oriented
everyone wants to do their own thing
Task-oriented
everyone wants to be the boss
Self-oriented
too much chatting, not enough work
Interaction-oriented
An _______ group has a balance of all types.
effective
________ people are very important as they can detect and defuse tensions that arise.
Interaction-oriented
Group development includes?
- Forming
- Storming
- Norming
- Performing
when the group begins to discuss the task(s) and orientate towards a work plan
Forming
conflicts and tensions emerge when there are different working styles, differing expectations, and different work ethics
Storming
beginning to develop mutual trust and effective ways of working
Norming
when effective work patterns produce the required results
Performing
Group behaviour includes?
- Encouraging others towards the group goals.
- Enable effective internal communications.
- Maintaining group discipline, and ethics.
- Harmonizing - reducing tension and building team spirit.
- Problem-solving - listening to others.
People related problems?
- Members who dominate
- Members who don’t contribute
- Talking not listening
- Ideas dismissed or ridiculed
- No-one initiating discussion
- Members isolated or ignored
- Lack of leadership
- Uncommitted, unreliable members
Process related problems?
- No agreed ground rules
- No agendas for meetings
- No specific roles or tasks
- No set deadlines
- No chairperson for meetings
- Meetings start and/or run late
- No meeting records kept
- No review of progress
