Week 5: Change Management Flashcards
4 Types of Change?
- Operational Changes
- Strategic Changes
- Cultural Changes
- Political Changes
can influence the way dynamic business tasks are led, including the computerization of a particular business segment
Operational Changes
changing the systems, operations, internal processes, administrative procedures, supply chains, and operational policies to improve work efficiency
Operational Changes
type of change performed when they encounter errors and want to maximize profit
Operational Changes
occur when the business direction, in relation to its vision, mission, and philosophy, is altered
Strategic Changes
type of change performed when they have already reached their goal
Strategic Changes
type of change performed when there is a new trend in the laboratory (ex: new technologies and automations)
Strategic Changes
type of change to inspire the employees to achieve best results
Strategic Changes
influence the internal organizational culture
Cultural Changes
change that leads to flexibility in the workplace (ex: varying age groups of workers; millennials bringing fresh ideas and concepts to improve traditional procedures; somtimes older and younger age groups clash due to difference in norms)
Cultural Changes
an example of this type of change is gender roles in the workplace
Cultural Changes
in human resources occur primarily due to political reasons of varying types
Political Changes
type of change that relies on the self-interest of the newly elected leaders of certain positions; they will have the power to alter organization’s goals and missions
Political Changes
more on power acquisition of the behaviors that influence the processes in the business
Political Changes
4 Targets of Change?
- Human Resources
- Functional Resources
- Technological Capabilities
- Organizational Capabilities
is the nature of work, strategies used, and the different job designs for individuals and groups
Tasks
attitudes and skills of the employees along with the human resource management of the organization
People
norms of the organization, the values of the organization
Culture
operations and information technology to support job designs and machines in systems
Technology
system of the organization, design features and communication systems
Structure
“Unfreeze-Change-Refreeze” model was proposed by?
Kurt Lewin
Kurt Lewin proposed what Change Management model?
three-step “Unfreeze-ChangeRefreeze” model
“Unfreeze-Change-Refreeze” model was proposed in?
1950s
the universally recognized founder of social psychology
Kurt Lewin
Highly relevant today and often used as the basis for many change management strategies.
“Unfreeze-Change-Refreeze” model
It gives a manager or agent a framework to implement change of effort which is always very sensitive and should be seamless as possible.
“Unfreeze-Change-Refreeze” model
“Unfreeze-Change-Refreeze” model: Friction causes change
Unfreezing
“Unfreeze-Change-Refreeze” model: Reduction of forces that support the status quo
Unfreezing
“Unfreeze-Change-Refreeze” model: Introducing and explaining to the employees what will be the change and why will the change happen to rebrand them for better work efficiency
Unfreezing
“Unfreeze-Change-Refreeze” model: Creation of new behavior
Change
“Unfreeze-Change-Refreeze” model: Creation of culture that supports the change
Change
“Unfreeze-Change-Refreeze” model: Developing new methods to get the change to “stick”
Refreezing
“Unfreeze-Change-Refreeze” model: Creation of support mechanisms to enhance change
Refreezing
“Unfreeze-Change-Refreeze” model: Supporting the changes once it happened. Employees should agree to the change phase and encourage them to provide feedback about how things have changed.
Refreezing
Change Management model introduced by Jeff Hiatt?
Proski’s (Prosci’s raw dapat sabi ni sir sa reclec) ADKAR® Model
Proski’s (Prosci’s raw dapat sabi ni sir sa reclec) ADKAR® Model was introduced by?
Jeff Hiatt
Consists of 5 tangible and concrete outcomes people need to achieve for lasting change.
Proski’s (Prosci’s raw dapat sabi ni sir sa reclec) ADKAR® Model
1st A in ADKAR?
Awareness of the business reasons for change
D in ADKAR?
Desire to engage and participate in the change
K in ADKAR?
Knowledge about how to change
2nd A in ADKAR?
Ability to implement change
R in ADKAR?
Reinforcement to ensure change sticks
8-Step Model of Change was developed by?
Harvard Business School’s John Kotter
John Kotter developed what Change Management model?
8-Step Model of Change
Focuses on efficient and effective change management in a competitive world.
Kotter’s 8-Step Model of Change
Step 1 in Kotter’s 8-Step Model of Change?
Step 1: Increase Urgency
Step 2 in Kotter’s 8-Step Model of Change?
Step 2: Build Guiding Team
Step 3 in Kotter’s 8-Step Model of Change?
Step 3: Develop the Vision
Step 4 in Kotter’s 8-Step Model of Change?
Step 4: Communicate for Buy-in
Step 5 in Kotter’s 8-Step Model of Change?
Step 5: Empower Action
Step 6 in Kotter’s 8-Step Model of Change?
Step 6: Create Short Term Wins
Step 7 in Kotter’s 8-Step Model of Change?
Step 7: Don’t Let Up
Step 8 in Kotter’s 8-Step Model of Change?
Step 8: Make Change Stick
It is a series of tools, techniques and processes aimed at successfully effecting change.
Change Management
These tools and techniques can be implemented in a variety of contexts, but often they support the application of other initiatives such as?
- Six Sigma
- CRM
- Total Quality Management
- enterprise applications such as SAP
It is a set of methodologies and tools used to improve business processes by reducing defects and errors, minimizing variation, and increasing quality and efficiency.
Six Sigma
Steps of Six Sigma?
Define, Measure, Analyze, Improve, Control
It is a technology for managing all your company’s relationships and interactions.
Customer Relationship Management (CRM)
It is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
Customer Relationship Management (CRM)
The goal of CRM is to improve _________ and assist in ________ and drive _________.
customer service relationships; customer retention; sales growth
Best example of Customer Relationship Management (CRM)?
customer feedback
It is an approach to success through continuous communications.
Total Quality Management (TQM)
During times of organizational change.
Total Quality Management (TQM)
The continual process of detecting and eliminating manufacturing errors, streamlining supply chains, improving the customer experience, and ensuring employees are fully trained.
Total Quality Management (TQM)
Transcribe SAP Software.
Systems Applications and Products in Data Processing
SAP Software is an example of?
enterprise resource planning
It is an example of enterprise resource planning that is used to assist companies with the management of business areas, such as finances, logistics and human resources.
SAP Software
It is used to control all types of critical business functions.
SAP Software
SAP Software helps organisations to run faster and more efficiently by?
by integrating and automating key processes
SAP Software provides multiple business functions with real-time and accurate insight into operations by?
by storing data centrally
Scope/Components of SAP?
- Human Resource - job availabilities
- Progamming - structure or design of institution
- Sales & Distribution - delivery of service
- Finance - sales
- Warehouse Management - supply chain
- Cloud Technology - LIS, medical records
He describes common tools and techniques that a change management practitioner might use during a change initiative.
Downey
Downey describes common tools and techniques that a change management practitioner might use during a change initiative, which include?
- Questioning skills to gather information about the ‘as is’ and ‘to be’ status of the business process
- Process mapping for both ‘as is’ and ‘to be’ processes
- Gap analysis
- Business case development
- Project management
- Problem solving
