Week 7 Flashcards
The following is an unlikely characteristic of effective performance management
Question options:
a) set of inter-related activities
b) one off event
c) linked to strategic business goals
d) systematic and cultural
B
Which of the following approach to performance management is likely to have a poor fit with business strategy unless managers take the time to make link
Question options:
a) results
b) quality
c) attribute
d) behavioral
C
The three board purposes of a performance management system are
Question options:
a) strategic, empowerment and engagement
b) strategic, legislative and managerial control
c) strategic, legislative and developmental
d) strategic, administrative and developmental
D
Which of the following is not considered a comparison method in performance management?
Question options:
a) graphic rating scale
b) paired comparison
c) forced distribution
d) simple ranking
A
The method of managers keeping a record of specific examples of effective and ineffective performance of their employees and use it to give specific feedback to employees about what they do well and what they do poorly is known as
Question options:
a) mixed standards scale
b) behavioural observation scale (BOS)
c) graphic rating scale
d) critical incident method
D
One drawback of the behaviourally anchored rating scale (BARS) is
Question options:
a) it can bias the manager’s memory since it helps the manager remember similar behaviors at the expense of other critical incidents
b) it is totally dependent of the manager’s interpretation of the rating scales
c) it is very complicated and costly to implement as it requires job experts to monitor all the possible behaviors that are associated with the job
d) it is difficult to keep track of the incidents and managers may not be around to witness the incident when it happens
A
IN SMART goals, A stands for
Question options:
a) achievable
b) acceptable
c) active
d) ambitious
A
What are the SMART goals?
Specific Measurable Achievable Relevant Time bound
The forced-distribution used for making comparisons in performance is a method that
Question options:
a) look at each employee’s performance relative to a set of standards
b) compares one individual’s performance with that of others
c) comparing each employee with each other employee to establish ranking
d) assigns a certain percentage of employees in each category in a set of categories
D
The method of evaluating performance by using several statements to describe each trait to produce a final score for that trait is known as
Question options:
a) behaviourial anchored rating scale
b) graphic ratings scale
c) behaviourial observation scale
d) mixed standards scales
D
The performance measurement method which focuses on managing the objective, measurable results of a job or work group is called
Question options:
a) management by objectives
b) organisational behavior modification
c) graphic rating sale
d) mixed-standard scale
A
One of the cons of behavioural approaches is
Question options:
a) it does not work as well for complex jobs in which it is difficult to see a link between behavior and results
b) it can bias the manager’s memory since it helps the manager remember similar behaviors at the expense of other critical incidents
c) it does not generate specific feedback with guidance in areas requiring improvements
d) it does not link company goals to the specific behavior required to achieve the goals
A
A system in which people at each level of the organisation set goals that flows from top to bottom, so that employees at all levels are contributing to the organisation’s overall goals
Question options:
a) management by attributes
b) management by objectives
c) measurement of productivity
d) management by results
B
When people rating the performance distort an evaluation on purpose to advance their personal agenda/goals, it is referred as
Question options:
a) halo effect
b) distribution errors
c) political behaviour
d) bias error
C
When your performance is rated by your peers/colleagues and the person you report to, it is known as
Question options:
a) 180-degree feedback
b) 90-degree feedback
c) 360-degree feedback
d) 270-degree feedback
A
