Week 1 Flashcards
Company assets, attributes, or abilities that are difficult to duplicate or exceed; and provide a superior or favourable long-term position over competitors is known as
Question options:
a) sustainable competitive asset
b) sustainable competitive edge
c) sustainable competitive superiority
d) sustainable competitive advantage
D
The conditions for sustainable competitive advantage are
Question options:
a) innovation, planning & execution and customer loyalty
b) innovation, planning & execution and talent management
c) innovation, planning & execution and knowledge sharing
d) innovation, planning & execution and ethics
A
Human resources have the qualities to help an organisation create its sustainable competitive advantage because
Question options:
a) they are absolutely loyal to the company
b) they can be trained easily to be innovative
c) they cannot be imitated
d) they can be easily acquired from our competitors
C
Human capital is only as good as their
Question options:
a) capability and consistency
b) capacity and care
c) competency and competitiveness
d) capacity and collaboration
B
HRM contributes to the basic measures of an organisation’s performance, such as quality, profitability and customer satisfaction that leads to its sustainable competitive advantage by
Question options:
a) assessing and retaining only top performing employees to ensure organisation performance is always ahead of its competitors
b) hiring employees at the lowest cost so the company’s cost of production can remain competitive
c) hiring employees with patents and copyrights in various technology
d) influencing who works for the organisation and how those people work
D
An organisation’s sustainable competitive advantage is all about its
Question options:
a) financial capital
b) technology capital
c) brand capital
d) human capital
D
The behavior (care) of human capital will contribute to an organisation’s sustainable competitive advantage when it is translated into
Question options:
a) training and judgement
b) competition and motivation
c) relationship and motivation
d) motivation and effort
D
Organisational performance in terms of quality, profitability and customer satisfaction can be translated into
Question options:
a) immediate revenue
b) unique value proposition
c) sustainable competitive advantage
d) enhancement of brand
C
There is no real sustainable competitive advantage unless the human capital’s capacity and care are translated into
Question options:
a) unique soft skills that helps the organisation market its products
b) a tangible form on an on-going basis to achieve company goals
c) unique technical skills that helps the organisation produce its products efficiently
d) unique selling skills that helps the organisation sell its products
B
Customer loyalty is created when
Question options:
a) the company provides discounted rate for all its products
b) there is on-going sales promotion
c) the people working in the organisation delivers the right customer experience
d) the company sells its products at the lowest possible price
C
High performance work system refers to one where
Question options:
a) there is a strong ability to hire and retain the best talent
b) the competitive advantage is being better than competitors at something and can hold that advantage over a sustained period of time
c) the assets, attributes, or abilities that are difficult to duplicate or exceed; and provide a superior or favourable long-term position over competitors
d) technology, organisational structure, people and processes work together seamlessly to give an advantage in the competitive environment
D
The elements of a high performance work system are
Question options:
a) information system, organisation structure, task design, people, reward systems
b) organisational goals, organisation structure, performance design, people, reward systems
c) organisational goals, organisation structure, task design, people, reward systems
d) information system, organisation structure, task design, people, performance
A
The ongoing process of providing the tools, training, resources, encouragement and motivation to workers for them to perform at the optimum level is known as
Question options:
a) teamwork
b) empowerment
c) job satisfaction
d) employee engagement
B
The organisation’s ability to identify, acquire, create, process, share and retain knowledge. It includes all of the activities and processes, both formal and informal, by which knowledge is shared and created throughout the organisation is known as
Question options:
a) teamwork
b) expertise sharing
c) knowledge sharing
d) information sharing
C
The feeling of contentment or a sense of accomplishment which an employee derives from his/her work that determines to what extent a person like or dislike his/her job is known as
Question options:
a) job engagement
b) job contentment
c) job satisfaction
d) job gratification
C
