Week 6 - Decision-Making, Conflict and Communication Flashcards
What is the primacy effect?
The tendency to maintain initial impressions, even when presented with contrary evidence
What is the availability bias?
Judgments are influenced by information that is readily available.
What is the self-fulfilling prophecy in hiring?
Candidates perceived as employable are treated positively, reinforcing their employability.
What is bounded rationality in decision-making?
Decision-makers face limits in processing information, leading to simplified choices.
What is the sunk cost fallacy?
Continuing a failing course of action due to previous investments.
Define escalation of commitment.
Persisting with a failing decision despite negative feedback.
What is the three-component model of creativity?
Expertise, creative thinking skills, and task motivation.
What is task conflict?
Disagreements about resource allocation, policies, or data interpretation.
What is relationship conflict?
Personality clashes or differences in values, often emotional.
What are the five conflict resolution styles?
Integrating, obliging, dominating, avoiding, and compromising.
What are the stages of negotiation?
Preparation, relationship building, information exchange, bidding, closing the deal, and implementation.
What is integrative bargaining?
A negotiation strategy aiming for win-win solutions.
What is the thin-slicing effect in communication?
Initial moments of interaction significantly influence perceptions and outcomes.
What are the key components of organizational communication?
Sender, encoder, channel, decoder, receiver, and feedback.
How does active listening improve communication?
It involves nonverbal involvement, paraphrasing, and encouraging elaboration
