Week 5 - Organizational Change Flashcards
What is organizational culture?
A set of shared meanings that guide how members adapt to the environment and cope with change.
What are the three levels of organizational culture?
Artifacts (visible), values (conscious), and basic assumptions (invisible).
What is organizational climate?
Shared perceptions about the work environment, more temporary and changeable than culture.
What are the dimensions of organizational culture norms?
Content, consensus, and intensity of feelings.
What are the stages of onboarding?
Self-efficacy, role clarity, social integration, and knowledge of culture.
What is anticipatory socialization?
The process of forming expectations about an organization before joining it.
What are the forces driving organizational change?
Cultural norms, economic changes, technological changes, globalization, and competitive advantage.
What are Lewin’s three steps to change?
Unfreeze (prepare for change), change (execute), refreeze (make change permanent).
What are Kotter’s eight steps to change?
Create urgency, form a coalition, create vision, communicate vision, empower action, create quick wins, build on change, make it stick.
Name one key challenge of changing organizational culture.
Convincing employees and overcoming resistance.
What are the types of resistance to change?
Personal reasons (habit, fear of unknown) and organizational reasons (structural inertia, threats to expertise).
What is the role of historical continuity in resistance to mergers?
Employees resist mergers to protect their organization’s culture and identity.
What is a team charter?
A document clarifying team purpose and expectations, improving cohesion and communication.
How does flexibility in organizational culture benefit organizations?
It helps adapt to environmental changes and fosters creativity.
What is metamorphosis in socialization?
The stage where a new employee transforms into an established contributor.
