Week 5 - Facilitating Great Conversations Flashcards
Group Process
- Joining & Inclusion
- Goaling
- Main discussion
- Close & next steps
Joining & Inclusion
Building trust between groups - facilitators can hasten the resolution of inclusion
Goaling
Setting group goals that all members commit themselves to cooperate in achieving
Process Goals: Hopes for a good experience in the group - how do we want to be as a group
Outcome Goals: What people want to walk away with
Problem Solving/Discussion
Structuring
Mutualising
Drawing Distinctions
Filtering & Translating
Limiting
Inviting
Structuring
Setting expectations & a session structure that provides safety for participants
Mutualising
Identifying Commonalities or shared stories in people’s experiences
Drawing Distinctions
Valuing multiple perspectives in an inclusive way
Filtering & Translating
Reflecting or translating, or adding to client comments about other participants in ways that encourage more reflective postures among listeners
Limiting
Setting boundaries throughout the conversation to ensure that all voices are heard
Inviting
The quieter voices to have an opportunity to add to the conversation can be heard
Close & Next steps
Opportunity to summarise what has been discussed & setting intentions for the next session
Tuckman’s Theory of Group Development
Orientation (forming)
Conflict (storming)
Structure (norming)
Performance (performing)
Dissolution (adjourning)
Task Roles
Task leader
Information provider
Information seeker
Maintenance Roles
Supporter - person who provides more individual support
Tension releasor - Humor to bring the group together, less formality
Harmoniser - Eases conflict
Interpreter - person who builds bridges between group members - appreciates diversity
Challenging Roles
Monopolizer - talks more than others - their story is better than everyone elses
Joker - doesn’t take anything seriously
Blocker - challenges ideas constantly - disrupts the flow of processes
Withdrawer - doesn’t contribute to the group is avoident
