Week 3 - The Power of Listening Flashcards
Listening Blocks
Mind reading
Rehearsing
Filtering
Judging
Advising
Sparring
Being right
Derailing
Placating
Comparing
Identifying
Mind reading
Making assumptions about what people will say
Rehearsing
Preparing what you will respond next before your partner has finished talking
Filtering
Selective attention, only hearing certain types of information
Judging
Holding certain opinions about the other person
Advising
Telling people how to fix the problem
Sparring
Being argumentative, seeking to convince the other person that your position is better
Being right
main focus on being right and cannot permit self to be wrong
Derailing
Going off the rails, changing topic, making jokes, interrupting
Placating
To agree too much and too quickly
Comparing
working out whether the speaker is smarter/better/more powerful than you
Identifying
Linking other person’s experience to your own
Daydreaming
Being reminded of a memory and drifting away
Dadirri
Deep listening - being in a moment of stillness
Micro-skills
Clarifying
Probing Questions
Paraphrasing
Summarising
Double Listening
Clarifying
Not making assumptions about language and meaning - Checking with the speaker that what is being heard and understood is accurate
Probing questions
Asking for additional information - elaboration, clarification (open ended questions)
Paraphrasing
reflecting the essence of the content of the communication to the other in your own words
Summarising
Ties together several ideas and descriptions of feelings into one statement
Double listening
Listen for emotions - What can the emotion imply is important to the client
