Week 11 - Communicating Safely & Inclusively Flashcards
Trauma
An event, series of events or set of circumstances that is experienced by an individual that has lasting adverse effects on the individual’s functioning and well-being
Single-Incident Trauma
One off events such as witnessing or experiencing single incidences or assault, natural disasters or accidents
Complex Trauma
Cumulative, underlying, and often interpersonal trauma, commonly from childhood
Trauma-Informed Care
Framework based on knowledge and understanding of how trauma affects people’s lives & their service needs - Promotes individual control, choice and autonomy over care
Adaptive Coping
Strategies that assist a person to negotiate the emotions, behaviours and thoughts
Two types:
Emotion-focused coping
Problem-focused coping
Emotion-Focused Coping
Behavioural and cognitive methods people employ to try and control their emotional response to stressors
Problem-Focused Coping
Reducing the demands of the stressful situation if there are resources to do so
Social Support
Perception of care, love, comfort, esteem and help that you receive from other people and give to other people
Trauma Response Models
Pathogenic
Salutogenic
Pathogenic
Victim-based - how to alleviate negative outcomes
Outcomes: Depression, withdrawal, PTSD, anxiety, distress, poor communication
Salutogenic
survivor-based - what strength does the person hold to survive challenges
Post Traumatic Growth
- Perception of personal strengths
- New priorities
- New appreciation of life
- Relationships - change or revaluing
- Spiritual, religious or existential beliefs - change or deepening
- Growth accompanied by distress - alongside not mutually exclusive
Continuum of Trauma-Informed Care
Trauma aware - organisations incorporate trauma awareness into their work
Trauma sensitive - welcoming, maximise safety, view holistically
Trauma responsive - respond differently, making changes in behaviour
Trauma-informed care - entire culture has shifted to reflect a trauma approach in all work practices and settings
Queensland Language Services Policy, 2016
Practitioners are required to assess language levels to ensure that language is not a barrier to accessing services
Use of Interpreters
- Clients preferred language
- Inclusive of dialects
- Consider religious, cultural or political issues and any gender preferences
- Accredited professional interpreters (NAATI)
*non-qualified only used in urgent or life-threatening situations when professional is unavailable
Working with Interpreters
- pre-session discussion with interpreter
- direct conversation to client
- non-technical language, short sentences
- allow more time
- use translated tools
- draw on ‘teach back ‘ model
Microaggressions
brief and commonplace daily verbal or behavioural indignities whether intentional or unintentional, that communicate hostile, derogatory, or negative slights and insults that potentially have a harmful or unpleasant psychological impact on the target person or group
Macroaggressions
Systematic and institutional forms of discrimination that impact entire cultural groups
Three classifications of microaggression
- Microassaults
- Microinvalidation
- Microinsults
Microassaults
deliberate and intentional slights or insults that are meant to hurt the intended victim through name-calling, avoidant behaviour and purposeful discriminatory actions
Microinvalidation
When someone attempts to discredit or minimise the experiences of a person who is from an underrepresented group
Microinsults
Rude, insensitive comments that subtly disrespect a person’s racial heritage or identity.
What are coping questions
Coping questions ask about how clients somehow manage to keep going in spite of the adversity they face
What is Language concordant care
health care providers and patients share the same first language